Job Location:
Tokyo, Japan

Job Description:

Business Overview

Rakuten Group’s mission is to contribute society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall “Rakuten Ichiba”, online travel service “Rakuten Travel”, online banking service “Rakuten Bank” and others including pro-sports businesses.


Department Overview

Group Human Resources Department at Rakuten currently provides HR services to more than tens of thousands of employees, and as our company continues to undergo remarkable growth and diversification, we need to improve our operations.

Group Human Resources Department at Rakuten currently provides HR services to more than tens of thousands of employees, and as our company continues to undergo remarkable growth and diversification, we need to improve our operations.

What you will experience in Rakuten HR

– This is a great opportunity to gain experience in HR operations at a large, diversified company.

This is an environment where you can develop a multifaceted perspective and viewpoint as an HR professional, as the environment is extremely diverse in terms of nationality, number of offices in Japan and overseas, age, and employment status.

– You will be able to gain experience in large scale of HR operations.

Our company still needs to promote business improvement from various perspectives, not just executing a completed flow.

This is a great opportunity for an HR professional to gain experience in a large-scale company and promote business improvement measures.

– A wide variety of career paths

Group Human Resources Department consists of various HR functions such as payroll, training, recruiting and HRBP. This is a great opportunity to work in an environment where you will be able to communicate well with other sections through a variety of PJTs and where there are plenty of long term career paths.



Why We Hire

As our company continues to undergo remarkable growth and diversification, we need to continuously invest in HR system development to optimize HR operations and further to support the business development.

We are looking for a candidate who will understand ‘as-is’ end-to-end business/process cycles, possess the ability to act effectively at various levels of detail, work constructively with cross-functional teams and senior management, facilitate problem-solving and decision-making and be actively involved in multiple project activities, such as owning project plans and requirements elicitation.

This successful candidate will act as an internal consultant to global HR stakeholders and be part of a team of Workday specialists that sit in Human Resource Information Services Group and closely partners with Information Technology and Human Resource peer groups.  The candidate will be expected to closely collaborate with teammates across the globe and ensure we are maximizing our Workday investment.


Position Details


The Workday Solution Senior Analyst is expected to be knowledgeable with Workday’s Recruitment (including HCM).  The role is responsible for the strategic thought leadership, its holistic design, governance, and optimized operation for a global operation (Americas, EMEA, APAC, Japan). 


1. Serve as a Subject Matter Expert to optimize all Recruiting and Offer Letter configuration. 

2. Ability to organize the activity/requests in a manner to effectively govern and control the information distributed to the HR functional groups, HR executive leadership, and corporate executive leadership

3. Understand HR functions, as well as network technology functions and their terms, methodologies, and processes

4. Work with internal stakeholders and business partners to provide valuable solutions that support efficient processes and high-quality user experience, including proactive system controls 

5. Participate in global Architectural review committee; ensure global design control standards are met

6. Design and prototype solutions, present options, lead design and operational problem resolution workshops as needed

7. Document end to end solution design details

8. Organize technical project and release plans (either standalone or part of broader plan), to create clear vision for path to deployment of new configuration and drive to completion

9. Unit test solutions and provide input to HR for user experience testing structure and scenarios

10. Provide accurate estimates of effort and resources required to complete tasks and projects

11. Mentor and guide less experienced teammates to promote knowledge sharing and team growth

– Be an active member on the Workday Community to keep a pulse on new features, product defects, and advocate for desired enhancements

– Partner with Release Manager and peers to analyze impact of new versions of Workday and recommend new features to further discovery

– Assist with complex issues raised through internal ticketing system, assist with EIB data loads

– Serve as a named support contact to log cases with Workday, or other system vendors



Mandatory Qualifications:

– Depth of knowledge in Workday’s core architecture including business process framework, security, and reporting Experience across multiple functional areas is desired; specific areas of interest include Talent, Recruiting, Compensation, Absence, Time/Attendance, and Benefits

– Ability to translate raw ideas into concrete solutions

– Ability to communicate complex technical solutions in simple business friendly terms

– Ability to work independently in a diverse, fast paced environment and effectively collaborate across teams; ability to juggle multiple projects and initiatives simultaneously

– Ability to lead strategic discussions with stakeholders

– Experience implementing systems in multiple regions, familiar with a global work environment

– Fully proficient in Excel – vlookups, pivot tables, formulas, etc.



Desired Qualifications:

– Bachelor’s degree or higher

– 7+ years of system experience, with 3-5+ years of Workday experience and preferably in Data Analytics and Reporting

– 5+ years of experience with data modeling / data source management

– 3-5+ years of experience with data visualization tools

– Experience presenting to senior and executive leadership

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