Overview

Job Location:
Gurgaon

As a Learning Operations Coordinator your responsibility is to support the Global Training Administrators team use of Ramboll’s global Learning Management System (LMS). You will provide timely responses to queries/issues, and facilitate the creation of new training resources, e.g., online courses, in the system.  As part of a small team, you will carry out the operations day-to-day tasks and back-end support for our global LMS (Ramboll Academy). You will troubleshoot issues and liaise with the LMS vendor to resolve.
 

This role requires professional communications and collaboration with cross- functional teams and stakeholders across the world.

The roles requires a good working knowledge of training administration and Learning Management Systems experience. Experience with Cornerstone and/or Workday Learning is preferable but not essential.
 

In this role you will:

  • Deliver first line support and guidance to our Training Administrators and end users in respect of our global LMS (Ramboll Academy).  

  • Be responsible for supporting administration functions with a thorough understanding of all training material types and methods of implementation.

  • Demonstrate a good understanding of how Learning Management Systems work, and the importance of standards and governance.

  • Support setting up e-learning courses in the LMS (upload, test and roll out).

  • Have a sound knowledge of Training roll outs via an LMS system.

  • Create and share standard reports, custom reports and dashboards through the LMS.

  • Work on both simple and complex LMS issues, where you are allowed strong independent action and latitude.

  • Manage issues, questions and service requests via our Support Portal.

  • Follow the Service Level Agreements (SLAs) and guidelines for handling the tickets

  • Escalate issues internally within the team and with Stakeholders, and externally with the LMS vendor support team.

  • Keep yourself up to date with the latest features and functionality and share how they can fulfil business needs. 

  • Excel in a collaborative environment, but also take responsibility & ownership of tasks.

  • Be clear, concise, and accurate in communications with customers and stakeholders.
     

You and your competencies

Our team wants you to be proactive, self-driven and self-motivated; able to work independently and as part of a team. Talent development and learning excites you. You will bring a thorough knowledge of end-to-end training co-ordination and workflow with you and use it to continuously improve our processes and procedures.  You will be a confident communicator with both internal and external stakeholders and have a customer service can-do attitude.

Furthermore, you demonstrate:

  • Administration skills (systematic and with an attention to the details)

  • Good with, and experienced in working with IT systems

  • Experience with global learning management systems gained in international, multi-cultural organisations(s)

  • Good English communication skills

  • A global mindset – can work with, and are interested in other cultures and virtual environments

  • Reporting skills – understand Management Information Reporting (MIR) concepts; commercial considerations, and use reporting to ensure data quality and accuracy

  • Excellent follow-up to ensure customer satisfaction and deadlines are met

  • Bachelor or Master Degree in HR, Communication or related subjects and 3+ years experience in a Training Department with an LMS (Cornerstone, Workday Learning, SABA or similar)
     

Join the global learning organisation in Ramboll

You will be joining a global team of learning professionals, working both with the Talent Development Center of Excellence, the global HR Learning support team and the wider Training Administration community. The global learning organisation is overall responsible for talent development in Ramboll, supporting our business and HR in designing, delivering and hosting effective learning, change and development programmes.

Interested?

If you want to know more about the position, please contact Global Learning Consultant, Ruchika Arya at e-mail [email protected]

If you are interested in applying, please send your mail through our online recruitment system by clicking the link ‘apply’ below. Please send your application no later than 31.03.2022.

About Ramboll

Ramboll is a leading engineering, design and consultancy company founded in Denmark in 1945. The company employs more than 13,000 experts globally and has especially strong representation in the Nordics, UK, North America, Continental Europe, Middle East and Asia-Pacific. With 300 offices in 35 countries, Ramboll combines local experience with a global knowledgebase constantly striving to achieve inspiring and exacting solutions that make a genuine difference to our clients, the end-users, and society at large. Ramboll works across the following markets: Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy and Management Consulting. More information available at www.ramboll.com. Follow us on LinkedIn, Facebook and Twitter.

Working at Ramboll

To work at Ramboll means being part of a people organisation. We are focused on knowledge sharing and collaboration across competence areas and geography, and we aim for a strong diversity among our employees. This enables us to solve a broad range of projects, and we firmly believe that cross-collaboration leads to creative and longstanding solutions. Thus, the possibilities at Ramboll are many and diverse –we invest a lot in development of people and offer career paths tailored for each individual.