Job Locations:
Santa Monica, CA (Greater Los Angeles Area)
Pittsburgh, PA
Washington, DC (DC Metro Area)

Job Type:


Manager, Workday Service Center

Position Summary:

Reporting to the Director, Workday Service Center, the Manager, Workday Service Center manages and supports HR systems (primarily Workday HCM).

  • Manages the Workday Service Center team responsible for supporting the day-to-day operations of Workday HCM, Compensation, Benefits, Recruiting, Timekeeping and Payroll functionality
  • Serves as a strategic business partner for HR and Payroll functions, enabling these teams to achieve their objectives through efficient and effective systems and processes.
  • Responsible for HR data management, system upgrades and maintaining data integrity.
  • Serves as the primary liaison between Workday Service Center and HR and Payroll teams.

Essential Job Functions:

Responsibilities include, but are not limited to:

  • Work with stakeholders to gather and analyze business requirements and drive the planning, development, testing, and implementation of Workday HCM, Timekeeping and Payroll functionality.
  • Spearhead the design, user testing, and implementation of new report development and system enhancements, as well as system break fixes.
  • Troubleshoot issues, reporting, design, configuration, and testing to implement solutions to drive adoption and ease of use of Workday applications.
  • Ensure data integrity in Workday in support of HR and Payroll business processes.
  • Provide subject matter expertise on Workday HCM, Timekeeping and Payroll functionality.
  • Clearly articulate the merits and disadvantages of solution options to support informed decisions by stakeholders. Communicate system issues and/or enhancements in a clear and concise manner. Simplify technical language to effectively communicate with non-technical users.
  • Regularly evaluate current state of systems and new Workday functionality to identify and recommend process improvements, system enhancements, and/or new applications to support business strategies and operational needs
  • Provide Workday Service Center HCM team with direction and support in maintenance and support activities.
  • Collaborate with entire Workday Service Center team on changes, from planning through execution.
  • Engage with Workday Support and other third-party vendors for support and project activities as needed.


  • ERP, Human Capital Management knowledge, experience completing end to end software deployment.
  • In depth knowledge of Workday functionality including Core HCM, Recruiting, Compensation, Benefits, Talent, Payroll, and Timekeeping.
  • Familiarity with Workday Finance applications is a preference


  • Minimum of 10 years related functional experience, to include preferably 3 years supervisory or lead experience.


  • BA/BS degree in Computer Science, Software Engineering, Information Technology, Mathematics, Engineering, Management, MIS, or another technical subject area is required.
  • Strong consideration will be given for advanced degrees in related fields and/or related professional certifications.


  • Santa Monica, CA; Washington DC (Arlington VA), or Pittsburgh PA -this postion can offer a hybrid remote/onsite work arrangement.

Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet