Job Location:
Philadelphia, PA

Job Responsibilities and Requirements

Reliance Matrix is seeking a Workday Consultant that is responsible for implementing and supporting MatrixLink EOI, Billing, Eligibility and Leave Management integrations with our customers.  This is a customer-facing position that interfaces with external Workday professionals to implement ala carte solutions from our MatrixLink portfolio of services.  The Workday Consultant also collaborates with internal cross-functional teams and product owners to guarantee that configurations and customizations are executed efficiently.


  • Supervise the design of customer solutions and associated system modifications in Workday pertaining to MatrixLink offerings for EOI, Billing, Eligibility, and Leave Management.

  • Collaborate with cross-functional teams and product owners to comprehend and execute technology in a manner that aligns with the overall strategy for MatrixLink.

  • Take initiative in proposing and implementing process improvements and creative solutions that enhance business value and attract more customers to our MatrixLink suite of services.

  • Oversee customization of Workday system changes to align with business strategy and processes outlined in a customer's Statement of Work when applicable.

  • Collaborate with functional teams, business partners, leaders, and cross-functional teams to gain an understanding of business strategy and processes and identify ways in which technology delivery can modify, support, or automate those processes.

  • Lead customer projects that require multiple resources, dependencies, and ensure timely and cost-effective delivery of objectives.

  • Oversee the technical vendor relationships that pertain to the implementation and support of MatrixLink services and their delivery.

  • Provide training to customer HR professionals on essential technology functions, as required.

  • Build and foster partnerships with stakeholders across the enterprise, such as Information Technology and Sales/Service teams to ensure effective cross-functional solutions.

  • Develop documentation for business processes, job aids, training materials, and test plans.

Required Knowledge, Skills, Abilities and/or Related Experience

  • Bachelor’s degree or equivalent combination of education and relevant work experience.

  • 5+ years working in a Workday support and configuration capacity.

  • Possess a robust background using touchpoints between modules in Workday and knowledge of the associated downstream cross-functional effects.

  • Proficient in use of Workday Studio for writing custom reports, transformations and configuring integrations.

  • Familiarity with use of BIRT to create transformations such as custom documents and forms.

  • Skilled in guiding customer Workday professionals to proper perform configurations.

  • Experience with integrating externally with Amazon Web Services (AWS).

  • Possesses an understanding of related HR Functions including benefits, enrollment, eligibility, and leave management.

  • Proven project management abilities for managing medium-sized projects.

  • Capable of handling multiple projects concurrently.

  • Excellent written and verbal communication abilities.

  • Demonstrated strong customer service or consultancy skills.

Ability to Travel: None

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

  • An annual performance bonus for all team members
  • Generous 401(k) company match that is immediately vested
  • A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
  • Multiple options for dental and vision coverage
  • Company provided Life & Disability Insurance to ensure financial protection when you need it most
  • Family friendly benefits including Paid Parental Leave & Adoption Assistance 
  • Hybrid work arrangements for eligible roles
  • Tuition Reimbursement and Continuing Professional Education
  • Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
  • Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council

Our Values:

  • Integrity
  • Empowerment
  • Compassion
  • Collaboration
  • Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.