Overview

Job Location:
San Jose, Costa Rica

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
 

Creating a world where we all have more time with the people we love.
 

That’s what makes us Roche.

The Opportunity

The Employee Lifecycle Management team provides HR lifecycle support, customer service, and advisory help to HR and business partners, ensuring our global HR systems and processes run smoothly and efficiently in alignment with Roche's People Practices. As an Employee Lifecycle Management Specialist, you'll handle HR system data maintenance and administrative tasks accurately and promptly, supporting recruiting, onboarding, employee changes, terminations, compensation, and performance management. You'll also help enhance HR Support Solutions by analyzing interactions and collaborating with other HR functions. Success in this role requires a broad understanding of global and local HR processes and their impacts on payroll, benefits, finance, procurement, and IT, along with strong customer focus, communication skills, and a solution-oriented mindset.

Responsibilities

 

• Service Delivery Excellence: Execute system data maintenance, administrative tasks, and provide customer service for HR processes (e.g., recruiting, onboarding, terminations), ensuring consistent and reliable service delivery. Implement continuous improvement initiatives and maintain compliance with Roche guidelines and data privacy regulations.

• Advisory and Support: Advise HR and business partners on global HR systems and processes, provide guidance to first-level support teams, and participate in the development and update of process documentation (SWIs, SOPs). Ensure alignment with global HR objectives and manage service quality expectations.

• Cross-Functional Collaboration: Build relationships with HR colleagues, customers, and peers to maintain effective service delivery. Collaborate regionally and globally to drive consistency and effectiveness in HR Support Solutions.

• Continuous Improvement: Actively participate in continuous improvement initiatives, contribute to project activities, and enhance service delivery through feedback, coaching, and advice. Focus on achieving high customer satisfaction through quality service and application of customer care principles.

• Regulatory Compliance and KPI Management: Ensure operations meet defined KPIs and SLAs, maintain regulatory compliance, and establish key stakeholder relationships to prioritize customer-focused outcomes.

Who you are

• University degree, HR preferred.

• Advanced English level

• 1-3 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.

• Knowledge of Workday HR Processes

• Experience in a shared service center, preferably in an HR services environment.

• HR generalist know-how.

• Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.

• Ability to thrive in an ambiguous and multicultural environment, working across borders.

Relocation benefits are not offered for this role.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.