Overview

Job Location:
San Jose, Costa Rica

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity:

As a People Support Specialist, you are contributing to the continuous improvement of the People Support Solutions delivery through analysis of their interactions and collaboration with other HR functions within and outside of People Support Solutions. You bring a broad understanding across global HR and Learning processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

• Provide insight, support, and explanation on HR system and administrative activities in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).

• Deliver Service by use of all available channels (Chat, Ticketing System, Phone calls)

• Support Global HR Centers of Excellence with feedback on business usage of HR processes, pain points, and knowledge gaps. Own the resolution process end-to-end.

• Comply with data privacy rules and regulations. Align service delivery and quality with the overarching objectives of the global People Support Solutions organization.

• Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.

• Contribute continuously to improving Shared Service Center performance.

Who you are:

• Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)

• Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)

• We are seeking an individual with a degree and 1-3 years of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.

• Knowledge of Workday HR Processes. Experienced and efficient handling of standard IT-applications, preferably Google suite

• Strong communication skills in English (written and spoken) are essential. Additional languages a plus, based on region/customer requirements.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.