Job Locations:
San Jose, Costa Rica

The Position

About P&C Technology

In the People Insights & Technology Chapter, the P&C Technology Area of Practice (AoP) will provide expertise, partnership, and product ownership of our enabling technology with the vision of creating a seamless digital P&C experience to unlock the greatness in our people and our organisation.  AoP members will work across the Roche enterprise to enable execution and achievement of the 10 Year Ambitions.

Technology Analyst  (Position Description)

The Technology Analyst works closely with internal People & Culture, Group IT and P&C system vendors to effectively meet the HR technology needs of the organization. Partners with global counterparts to represent business needs within regards to supported systems, regional business needs or product roadmap.

Responsibilities include support and maintenance of P&C Technology solutions, in addition to other interfaced systems used. The position serves as a technical/functional point-of-contact for P&C users and related business groups. Works with other Technology Analysts, squads and work product teams on the development of new enhanced functionality requests, which includes reviewing enhancements and functionality provided by P&C Technology.

Key Responsibilities

  • Provide support to the P&C Technology area of practice with a focus on business processes and application support activities including release management, application optimization, system role assignments/access, gathering requirements and specifications from users, creating specification documents, testing, working with P&C and IT teams to configure enhancements in system.

  • Provide troubleshooting support, incident, and problem resolution as appropriate for system related issues (i.e. Workday, ServiceNow, Cornerstone).

  • Support and provide system administration on HCM and other P&C Technology.

  • Partner with squads and work product teams on the implementation of new systems and initiatives. 

  • Support the development of training content and delivery as needed.

  • Collaborate with peers and experts within a region and globally.

  • Ensure regulatory compliance in line with the countries, customers, and regulations.

  • Monitor P&C business process health based on monitoring reports, trend analysis, and deviations from standards.

  • Review planned activity pipeline with the chapters and secure resources needed from PSS Operations. Prioritize and distribute Technology Analyst tasks accordingly.

Desired Qualifications, Skills & Knowledge:

  • Bachelor’s degree in Business, Information Technology, Human Resources, or a related field

  • For non-Roche employees, 2+ years experience as HRIS Analyst, HR Business Analyst, or similar role.

  • Experience with Workday business processes and configuration required.

  • Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.

  • Experience effectively working in a matrix organization across geographies and divisions.

  • Experience in gathering and documenting end-user requirements.

  • Experience in developing and executing end-user training.

  • Experience in creating ‘use case’ test cases, organizing and executing system testing.

  • Excellent verbal, written, and communication skills in English (additional languages are a plus) with a demonstrated ability to effectively communicate technical and business issues and solutions.

  • Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, and managing one’s response).

  • Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome).

  • Demonstrating problem-solving (incl. active listening, critical thinking, process improvements).

  • Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback).

Further Requirements and Information:

  • This job is located in Costa Rica only.

  • Work will be performed across multiple time zones.

  • This is a full-time job.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.