Job Location:

Why Ryan?

  • Hybrid Work Options

  • Award-Winning Culture

  • Generous Personal Time Off (PTO) Benefits

  • 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

  • Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

  • Benefits Eligibility Effective Day One

  • 401K with Employer Match

  • Tuition Reimbursement After One Year of Service

  • Fertility Assistance Program

  • Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Director of People Group Operations will provide strong and effective leadership, direction, and professional expertise in all areas of human resources operations, including People Group Administration and Global Shared Services, Compliance, Communications, Performance Management, and Team Member Experience. The Director will guide People Group operations and align policies, practices, procedures, and systems to the company’s strategic business objectives, and will ensure the delivery of proactive customer service, process improvement, and business-focused People Group advice and services. Key functions of this role:

Project Management

  • Leads and oversees HR projects, ensuring timely and successful implementation.

  • Utilizes strong project management skills to drive efficiency and effectiveness in HR operations.

Workday Expertise

  • Serves as a key point of contact for Workday, ensuring optimal utilization of the system.

  • Leverages Workday skills to enhance HR processes, reporting, and analytics.

Data Analytics

  • Utilizes data analytics tools to extract insights, assess HR metrics, and inform strategic decision-making.

  • Drives data-driven approaches to enhance HR operations and employee experiences.

Offshore Management

  • Manages and coordinates HR shared services operations offshore in India and Portugal.

  • Ensures seamless collaboration, effective communication, and adherence to global HR standards.

Workforce Planning

  • Develops and implements strategic workforce planning initiatives to align with organizational goals.

  • Analyzes talent needs, identifies skill gaps, and implements plans for recruitment, training, and development.

Duties and responsibilities, as they align to Ryan’s Key Results


  • Works collaboratively with a variety of internal stakeholders including, Community Relations, Corporate Awards, Total Rewards, Learning & Development, Talent Acquisition, and the People Group Strategic Talent Business Partners to ensure successful administration, service, and implementation of People Group processes, procedures, and policies

  • Communicates and advocates for team members to ensure they are supported and receive development to be successful in their work

  • Responsible for hands-on day to day People Group operations while focusing on process improvement and Team Member Experience

  • Coaches and leads the daily operations of the People Group Operations team which includes staffing, development, coaching and support


  • Identifies optimal solutions that meet the needs of the People Group Operations function by recommending process improvements, system enhancements and alternatives based on specific needs

  • Supports development, creation, and maintenance of electronic employee records in Workday

  • Builds and maintains collaborative relationships across Ryan, LLC

  • Engages and collaborates with key stakeholders to create new processes and improve current processes 

  • Oversees Workday HCM initiatives including change management procedures including prioritizing requests, testing, change approvals and training of new processes


  • Continuously works to build People Group Operations team performance and improve transactional efficiency.

  • Performs reporting and analytics to share departmental service level objectives, success areas, and trends finding opportunities for improvement

  • Plans, organizes, and coordinates the activities related to the People Group operations and functions

Education and Experience:

Minimum Qualifications

Bachelor’s degree required, minimum of 10 years of work experience with at least 5 years in one area of Human Resources

  • Previous leadership experience required

  • Workday HCM experience required

  • Excellent communication and relationship-building skills for influencing decisions

  • Detail-oriented, with strong quantitative and qualitative output

  • Hands-on professional with creative and conceptual skills, adept at managing complex issues and exceeding company goals

Preferred Qualifications

  • Master’s degree preferred

  • Proven leadership managing diverse teams, motivating, and coaching effectively

  • Ability to proactively guide People Group initiatives, policies, and large, complex projects

  • Ability to solicit and provide feedback to/from stakeholders and direct reports

  • Strategic perspective, able to align business needs with People Group processes for positive impact

  • Familiarity with State, Federal, Global employment laws

Computer Skills:

To perform this job successfully, an individual should have solid skills in Microsoft® Excel and Microsoft® Outlook, Microsoft® Word, and Internet navigation and research. Workday HCM experience is a must.

Certificates and Licenses:

Driver’s license required

PHR certification required; SPHR and/or PMP certification preferred

Supervisory Responsibilities:

Directly and indirectly supervises employees on the HR team and carries out supervisory responsibilities in accordance with the Firm’s policies and applicable laws.

Work Environment:

  • Standard indoor working environment.

  • Occasional long periods of sitting while working at computer.

  • Position requires regular interaction with employees at all levels of the Firm in person and via e-mail and telephone.

  • Independent travel requirement: Up to 10-20%.

Equal Opportunity Employer: disability/veteran