Overview

Job Location:
India – Hyderabad

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Job Category

Employee Success Group

Job Details

The Employee Data Analyst is a member of the HR Operations team based in Hyderabad and provides operational support to employees across the organisation globally. This role reports to the Supervisor, Employee Data APAC in Employee Success . This role is critical to ensuring the success of our employees at salesforce. Our focus is building and delivering an amazing experience for our employees using our own trusted Customer Success Platform.

The successful candidate will have experience in a data management role supporting an HR Operations team. They should also have strong organisational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and is experienced in supporting a variety of HR disciplines.

Responsibilities:

The responsibilities of the Employee Data Analyst include but are not limited to the following:

    • Recommend and plan for improvements, enhancements, and new applications to the Workday and other systems. Identify solutions and opportunities to meet emerging ES/business priorities and requirements.

    • Conduct Bulk data transactions in the Employee Success technology support tools and should be proficient in Workday EIB integrations and combination data change loads/audits

    • Data Management for all forms of Employee data

    • Serve as the in-house escalation point for advanced Tier 2 issues

    • Troubleshoot issues, perform root cause analysis and resolve issues

    • Ensure the accuracy of the internal Shared Services Community process documentation through maintaining documentation for new business processes, including updating existing documentation based on enhancements made to existing processes and tools

    • Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees

    • Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience

    • Proactively provides feedback to management regarding necessary changes and updates; including policy, process and employee experience issues.

    • Assist in testing configuration, and implementation of new projects, enhancements, and interfaces.

    • Ensure compliance with audit requirements by completing work correctly and timely

    • Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues, in particular the global shared services teams to ensure consistency across applicable processes and implement changes where needed.

    • Liaise with Employee Success centers of expertise to improve and implement new processes with the goal of moving transactional work from the COE’s and ES Business Partners into a shared services model.

    • Drive and lead the delivery of multiple projects

    • Mentor junior members of the employee data team

    • Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers

    • Provide superior customer service to employees using our customer service portal

    • Analyse and interpret employee/employment data

    • Own data integrity of all employee change transactions by following the outlined peer review/audit process

    • Conduct data audits of employee data in Workday

    • Create and analyse various HR reports

Required skills/experience:

  • Master/Bachelor’s degree

  • 4 – 5 years of work experience in a HR operations role and ability to thrive in fast paced, collaborative working environment

  • 3 – 4 years of experience with EIBs in Workday HCM Module

  • Experience working on projects focused on the enhancement of the employee lifecycle through process improvements, automation, data & insights

  • Excel experience (intermediate) – including creating pivot reports, VLOOKUPs, and charts/graphs partnered with analytical and problem solving experience

  • Ability to coordinate and manage complex cross-functional projects given multiple competing priorities or perspectives.

  • Excellent presentation and communication skills, with the ability to translate “data speak” into “stakeholder-speak” and deliver presentations that influence stakeholder decision-making

Requirements For Success

  • Problem Solving: Uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity

  • Communication: Possess excellent presentation skills and comfort presenting to upper management

  • Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment

  • Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines

  • Detail Oriented: Focus on data accuracy and system integrity

  • Integrity: Demonstrated ability to handle highly sensitive data

Accommodations

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