Overview

Job Location:
Georgia – Atlanta

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success Group

Job Details

People Services is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In People Services, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, People Services is passionate about the design, development and delivery of an extraordinary employee experience, which allows Salesforce to deliver a world-class customer experience in the market.

The Manager, People Advisors will drive and continuously improve our People Services & Operations strategy in our thriving organization evolving in a Success from Anywhere world. Leading a dedicated team of Employee Success professionals, you will drive strategic processes and operational planning while supporting key Employee Success initiatives. The successful candidate will have a strong client services approach with a track record of driving operational efficiency, business insights and engagement with our employees and managers across the globe.

Responsibilities:

  • Lead a multifaceted and thriving team of Employee Success People Advisors both in person and virtually.
  • Analyze data trends & develop action plans using data to support process change, program education and innovation.
  • Work closely with partners to understand local and regional process needs; implement processes within a People Services context, coordinate the successful day-to-day execution of specialized processes; and use data trends to ensure processes scale as we grow in headcount and complexity.
  • Build relationships and advise key collaborators while delivering solutions for a wide range of challenges to scale for continued growth and complexity multiple countries.
  • Ensure execution of key processes to ensure they are delivered according to SLAs and in compliance with SOX, Trust standards, or country by country legislation. When issues arise, ensure that risks are mitigated, and lead remediation efforts, as applicable.
  • Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
  • Track and perform analysis of service delivery metrics, reports and other information to identify trends and areas for improvement and efficiency gains.
  • Lead projects from planning through implementation for both global and regional teams.
  • Demonstrates outstanding customer service for a best in class employee experience.
  • Manage escalations in support of employee inquiries.

Requirements:

  • Bachelors degree required.
  • 3-5 years HR Operations experience in a Shared Services or Human Resources operations team.
  • A minimum of 5 years prior leadership experience in human resources leading a geographically dispersed team.
  • Extensive knowledge working with a case management system and HRIS, preferably Workday.
  • Exposure to use of AI, bots, virtual assistants, and other technologies in provision of HR services
  • Ability to work effectively with partners from across functional areas, by creating collaborative relationships, establishing credibility, and motivating/influencing others
  • Demonstrated success in building and managing, a multi-site HR shared services strategy, supporting a global organization is a must.
  • Understanding of practices and compliance issues around the globe with a deep appreciation for explicit and nuanced differences in country and regional practices outside the U.S.
  • Deep analytical and problem-solving capabilities to lead fact-based decision-making and solutioning.
  • Knowledge of supporting multiple HR subject areas (compensation, benefits, talent development, employee relations, and HRIS)
  • Excellent process skills, documentation and in depth analytical skills – innovative problem solver, able to be resilient under pressure
  • Previous experience with Workday and case management tools preferred.
  • Ability to quickly adapt in an ever changing, growing environment.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.