Overview

Job Location:
Ireland – Dublin

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance and Operations

Job Details

Reporting to the Revenue Operations Manager, you will play a key role in Slack’s Order-to-Cash
process. Your primary responsibility will be to ensure that orders are accurately processed and
billing-related inquiries are answered in a timely manner. The role will interact externally with
customers and internally with Sales team, Business Ops, Legal and the Systems team.
The ideal candidate is process driven and detail-oriented, yet cares about continuous
improvement and is always striving to make things better. As one of the early members of our
Denver office, you will have the opportunity to make a lasting impact on the success and growth
of the company. Sound interesting? Come work at Slack, we’re nice!
Responsibilities:
Ensure orders are processed timely in accordance with executed contracts
Generate timely and accurate billing
Resolve billing-related inquiries from internal teams in a timely manner
Assist with creating and maintaining Order Management process documentation
Effectively collaborate and communicate with teammates and cross-functional partners
to ensure scalable order to cash process
Understand billing system limitations and help Sales and customer structure billing that
meets customer needs and adhere to company’s policies and guidelines
Requirements:
Minimum 2 years related experience with the above
Strong verbal, and written skills with a high attention to detail
Ability to maintain professional and courteous correspondence with all levels of customer
and company personnel
Intermediate Excel skills (vlookups, pivot tables, etc.)
Experience with Salesforce.com and Workday Financials preferred
BA/BS degree or related work experience
Slack is a layer of the business technology stack that brings together people, data, and
applications – a single place where people can effectively work together, find important
information, and access hundreds of thousands of critical applications and services to do their
best work. From global Fortune 100 companies to corner markets, businesses and teams of all
kinds use Slack to bring the right people together with all the right information. Slack is
headquartered in San Francisco, CA and has ten offices around the world. For more information
on how Slack makes teams better connected, visit slack.com.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s
values. We welcome people of different backgrounds, experiences, abilities and perspectives.
We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack.

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