Job Location:
Mercu 2, Kuala Lumpur, Malaysia

Position Summary

Role and Responsibilities

Service Delivery

  • Troubleshoots HRIS issues and errors, resolving them along with root causes
  • Coordinate configuration of the Workday system with global business needs and departmental process changes
  • Unit testing of changes and coordination of testing with business users. Implementation of changes
  • Develops project plans, prioritizes project requests, monitors project completion to assigned deadlines, and ensures quality and timely delivery of solutions
  • Perform bulk loads of data to Workday via templates and be able to troubleshoot and work with IT partners for complex loads
  • Maintain Workday user assignments and other administration tasks including data entry on the employee life cycle
  • Independently able to investigate and analyze system issues and be able to collaborate with others for resolutions

Technical Standards and Internal Controls

  • Review and verify process documents to ensure completeness and accuracy 
  • Provide support to other SSC members in responding to queries and investigating issues related to Employee Master Data.
  • Support Workday reports generation
  • Understand configured business processes and global security matrix and maintain system user assignments and other administration tasks
  • Assists in data quality management including but not limited to Workday Data Validation, Data Audits, and Data Cleansing

Continuous Improvement

  • Helps drive Continuous Improvement initiatives to improve the user experience

#LI-SME #L-MidSenior

Skills and Qualifications

  • Possess a Degree in Business Management, Human Resource Management, Psychology, or equivalent. 
  • Implementing or providing user and system support for the Workday system
  • Using issues/ticket/case management systems and processes with advanced troubleshooting skills working independently as well as collaboratively Knowledge about global change & issues management process and Workday release management.
  • Experience in a Shared Services Center (SSC) environment or BPO industry will be an added value
  • Establish a high degree of confidentiality and sensitivity to compliance and security-related matters
  • Must have an understanding of data integrity and be able to apply it in day-to-day work
  • Detail–oriented and thorough when analyzing and troubleshooting issues/cases
  • Ability to work under tight deadlines and handle multiple priorities
  • Proficient in MS Office or other analytical tools i.e. Power BI, Tableau or Python language will be an added advantage.
  • Candidate with Workday Certification is encouraged to apply 

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