Job Locations:
SCM Insurance Services


ClaimsPro LP – Shared Services

Bilingual Human Resources Manager – Remote (Montreal, Laval, Toronto, GTA)

This is a Bilingual role – working remote with a requirement to attend in office on an ad hoc basis. Montreal, Laval, Quebec area or Mississauga, Markham, Toronto, GTA, Ontario

As a key member of the Human Resources team, you are a passionate advocate of the culture and values of the corporation and provide expert knowledge to achieve operational excellence and efficiency in relation to the people aspects of our organization. You consider yourself to be technologically savvy and enjoy learning new systems.  You will provide quality, practical people management advice, HR support and expertise to client groups. Reporting to the Director of HR, the HR Manager’s experience in the areas of employee relations, employee development, performance management, change management, policy research and program rollouts will support a client-focused service delivery. With credibility, confidence and a strong client focus, build relationships with designated client groups to meet their unique needs within the SCM Group of Companies.

Job Responsibilities

Operations- Engaging the Business

  • Contribute to the business strategy by helping to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes
  • Identify trends within operational activities; communicate to Sr. HR Leaders & translate to HR activities
  • Implement appropriate learning interventions while accounting for learning principles and theories and manage ongoing delivery

Change Management- Leading & Facilitating Change

  • Works with line managers to drive/support desired corporate culture
  • Provides Education/Policy direction on change initiatives
  • Identifies culture shift requirements in a timely manner to Sr. HR Leadership and clients
  • Elevates culture issues as required (defined culture vs. actual culture)
  • Apply change management and organizational development strategies
  • Influences and assists organizational change initiatives in support of business strategies
  • Ensures that HR services are provided as appropriate to internal client needs
  • Manages specific projects as determined in the HR Business Plan
  • Participates in functional and cross functional activities
  • Promotes feedback mechanisms for employees to influence continuous improvement of HR Services and processes
  • Identifies new opportunities where HR can add value to support the business
  • Maintains leading-edge knowledge of HR issues


  • Provides risk mitigation advice on people impacts to the business
  • With guidance from the Director, HR, leads all employee litigations (full cycle)
  • Facilitates, acts as company representative in all employee legal proceedings
  • Leads all employee investigation activities using investigation protocol (formal & informal)

Championing Employee Needs

  • Interprets and communicates employee opinions
  • Monitors the effect of business decisions on people
  • Advises senior management and HR Leaders on addressing employees’ concerns

Performance- Facilitating a Performance Based Culture

  • Ensures leadership and coaching culture is cascaded through the organization
  • Effectively applies performance management to create a high-performance culture
  • Objective Setting process – manage clients through education, qualitative analysis of inputted objectives and providing timely feedback to clients
  • Employee Development- provides ongoing coaching, analyzes performance issues, develops skillsets
  • Disciplinary Process- educates and administers the progressive disciplinary model, assists in the progression of the performance improvement process including evaluating the need for termination and associated risk
  • Performs other duties as required

Qualifications & Experience

  • Minimum of 5-7 years’ experience working in a human resources generalist role
  • Experience in influencing leadership teams on all facets of HR
  • Strong ability to interpret legislation and employment law
  • CHRP designation (or significant progress towards completion) is preferred
  • Post- secondary degree or diploma in a relevant discipline or equivalent experience
  • Previous generalist experience providing employee relations support in an insurance environment preferred
  • Experience in Workday human capital management system an asset
  • Strong technical skills required (information technology, employee relations, employment standards, best practice)
  • Must be Bilingual (English/French)


  • Proven success in a Human Resources business partner role with progressive experience across most HR functional areas.  
  • Significant experience and understanding of effective engagement of employees in a complex, fast-paced environment.
  • Technologically savvy – a must.  Strong computer skills; ability to learn new programs easily (HCM; LMS; Social Media; MS Office suite etc.). Experience with Workday human capital management system would be considered an asset.
  • Experience executing on people policies, programs, initiatives and strategy.
  • Professionalism, credibility and exceptional interpersonal skills to work collaboratively within a team and establish and manage productive internal and external relationships at all levels of the organization.
  • Strong verbal and written communication skills in French and English are essential.
  • Ability to translate data and metrics into insights and corresponding action plans.
  • Strong knowledge and an understanding of employment related legislation in Canada.
  • Ability to handle highly confidential and sensitive information.

Personal Requirements

  • Conducts oneself with the highest level of integrity
  • Exceptional communication skills with proven ability to build relationships
  • Ability to roll up your sleeves to get the job done
  • Strong communications and presentation skills
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Flexible and adaptable / able to multi-task under pressure
  • Excellent time and project management skills
  • Very high attention to detail in all areas of work
  • Ability to interpret and communicate company policies and procedures

Key Performance Factors

  • Engage with the Business – create and build solid relationships within client groups
  • Employee engagement and solid and collaborative employee relations
  • HR services is meeting / exceeding the agreed upon needs of internal clients
  • Solid understanding of the business

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.