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Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary 
Administer Human Resource policies, programs, and practices. Communicate and maintain consistent application of established guidelines. Focus on new hire on-boarding and integration, recruiting administration, data entry into the HRIS and other systems, maintaining personnel files, and documentation and administration of employee data changes. 

Primary Duties  
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. 

  • Coordinate the completion of all necessary on-boarding and integration materials and documents for new hires, rehires, transfers, and promotions.

  • Supply all necessary documentation after providing a quality control check to ensure all documents are complete and that data entered is correct.

  • Maintain the organization’s personnel files, including creating individual employee personnel files for new hires or transfers, FMLA/STD/WC leave records, ADA accommodations, employee relations, application and resume files, benefit plan enrollment, and termination records. Retire records of departed employees.

  • Manage the recruiting process for all SCA, staff and participant positions.

  • Ensure current job descriptions are in SharePoint and updated, as necessary.

Additional Responsibilities 

  • Coordinate with HR Training staff to communicate, track, and schedule employees to meet all training requirements.

  • Maintain compliant filings for all HR related forms and documents, ensuring confidentiality of all sensitive information.

  • Participate in HR compliance audits and surveys.

  • Coordinate out-processing of terminated employees including HRIS actions, exit interviews, alerting IT and Facilities to turn off system and building access in a timely manner and with professional sensitivity.

  • Continually provide the status of applicants in the recruiting process.

  • Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s) 

  • High school diploma or General Educational Development (GED) required.

  • Minimum two years hands-on human resources experience required.

  • Must have a North Carolina driver’s license, per state law, to perform work-related travel. Eligible drivers must have a good motor vehicle record (MVR). 

Knowledge, Skills, and Abilities 

  • Ability to perform effectively in a fast-paced work environment.

  • Ability to multi-task.

  • Confident, clear, and professional written and verbal communication skills.

  • Strong organizational skills.

  • Ability to perform very detail-oriented tasks.

  • Ability to work effectively within a team.

  • Strong focus on providing exceptional and accurate customer service to both internal and external individuals.

  • Strong computer skills including proficiency with Microsoft Office software.

  • Ability to learn and become proficient in the Workday HRIS system. 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. 

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. 

What We Offer – for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans

  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

  • A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

  • A generous paid time-off program in which the benefits increase based on your tenure with the company

Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member’s experiences bring to the collective organization’s strategic goals. 

Set Aside Careers

Many of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services. We invite you to learn more about the qualifications required and opportunities available through our set aside positions by clicking here.

Staff Careers

Staff positions provide department, program and project support and management in the functional areas of rehabilitation services, operations and administration. These career opportunities are available to all qualified job seekers. We invite you to view our exciting career opportunities here.


We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.


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