Job Location:
Main Campus – Boston, MA

Job Summary

Reporting to the Workday Product Manager, the Workday BSA will be the key point of contact for business stakeholders in prioritizing, organizing, designing and implementing Workday technology solutions. From project inception to implementation and support, the BSA will ensure that users maximize the potential of these solutions while applying best practices.

A strong candidate will possess outstanding people skills, versatility and breadth in technical skills, and the ability to help teams and projects successfully accomplish their objectives. Tasks will range from requirements gathering and verification to configuration, training and documentation.

About us

The Simmons Technology department supports the University in reaching its strategic goals by providing high-quality support. Simmons Technology is committed to providing reliable services, innovative solutions, and excellent support to the Simmons community.

Essential Responsibilities

Business Analysis

  • Engage with internal stakeholders to determine a strategy and vision for software applications, including business needs and requirements;

  • Serve as a liaison between stakeholders and users, building strong relationships and becoming a trusted partner and subject matter expert;

  • Collect, analyze, and translate business requirements into user stories, workflows, business process logic, process maps, wireframes, specifications, and acceptance criteria;

  • Lead requirements analysis and verification, ensuring that user stories and specifications are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable;

  • Develop and execute communication plans, proactively providing information related to functionality changes, known issues or other application related news;

  • Regularly share and report on optimization and enhancement findings, documenting changes to the system;

  • Ensure solutions meet business needs and requirements;

  • Negotiate priorities, sprint content and long-term plans with the design team, stakeholders, and technical team, ensuring effective sprint cycles that produce a high-quality minimum viable product;

  • Monitor deliverables and ensuring timely completion of projects through developing project plans and monitoring performance

Operational Support

  • Provide operational support related to user security access, application tuning, configuration, audit and compliance for applications integrated with the Workday Enterprise Resource Planning (ERP) environment;

  • Configure, test and deploy requested and required changes to Workday in coordination with functional offices and Technology support

  • Provide appropriate analysis in partnership with business related to process changes to assess system impact (both from a technical and change management perspective) and options;

  • Escalate and facilitate decisions around production changes;

  • Ensure all operational functions run as expected and provide triage when there are issues;

  • Coordinate deployment of application changes to production environment following established change management protocols;

  • Monitor integration activity and the impact to business;

  • Develop test plans, coordinate and execute system testing;

  • Generate documentation and facilitate implementation of business requirements for technology initiatives including: data flows, data modeling, workflow and business process.

  • Participate in system planning and testing including user acceptance testing and system integration testing;

  • Provide troubleshooting by phone and in person and ensure all issues reach resolution in timely manner with ongoing communication;

  • Work with end users to understand reporting needs and develop appropriate reports and reporting timeframes.

Training and Documentation

  • Apply and implement technology best practices, guidelines and repeatable processes for Simmons Technology’s knowledge base;

  • Develop and facilitate end-user classroom, online, or vendor-delivered training in both group and one-on-one settings;

  • Create and maintain technical and end user documentation;

  • Maintain release notes and help documentation, ensuring that Simmons’s collaboration tools reflect the final content of the release;

  • Maintain and groom product backlog for future configurations and enhancements.

Key Qualifications

  • Bachelor’s degree in related field preferred; or equivalent work experience

  • Minimum of two years related experience, preferably in higher education

  • Experience with project management and implementation of business applications/SaaS

  • Experience configuring Workday HCM, FIN, or STU

  • Ability to use Excel and other tools to manipulate data for import or export;

  • Strong knowledge of business analyst tools and techniques: requirements elicitation/documentation, user support, system configuration and testing

  • Strong verbal and written communications skills

  • Ability to work multiple tasks

  • Ability to prepare documentation/training materials

  • Ability to provide training and user support

  • Excellent problem-solving skills

This position is eligible for either full or partial remote work schedule

Required Application Materials:

  • Resume

  • Cover Letter

Salary Grade


Instructions to Applicants: Please upload all applicable application materials (e.g. resume/cv, cover letter, writing sample, teaching philosophy, etc.) in the Application Materials box on page 2 (“My Experience”) of this application. Documents can be uploaded individually or as a combined document (e.g. PDF).

Simmons University is committed to inclusive excellence in all aspects of an individual’s community experience. As a university committed to diversity, equity, and inclusion, Simmons encourages applications from all under-represented groups. Simmons is committed to creating, developing, promoting, and enhancing inclusive hiring practices–at all levels, for all positions–ensuring diverse talent pools and the delivery of a consistent positive candidate experience. Simmons is an equal opportunity employer and is committed to continuing to develop a more diverse faculty, staff, student body, and curriculum.