If you have any questions about the position or our application process, reach out to us at [email protected].
School for Social Work
Provide strategic planning and direction for the maintenance and enhancement of the academic information structure for SSW. Play a lead role in overseeing effective communication and change management processes to drive improvements in class scheduling, exception processing, registration, transcript ordering, and other essential registrar services, supervise degree audit processing, compliance monitoring, enrollment verification and transcript production. Demonstrate leadership and set a high standard of professionalism by providing customer service to students, alumni, faculty, the office of the Deans, and College staff. Foster a team environment within the Office of the SSW Registrar and work collaboratively with the Smith College Office of the Registrar. Work collaboratively with interdisciplinary College team on the ongoing enhancement of data systems (Workday) in support of the SSW Registrar and allied offices. Provide leadership in student information and data management for both degree and non-degree programs in accordance with College policies and procedures.
Take appropriate actions to support a diverse workforce and participate in the College’s efforts to create a respectful, inclusive, and welcoming work environment, and work actively in all areas of responsibility to advance SSW’s values and its embrace of SSW’s five guiding principles.
This position may be held as hybrid/partially remote.
Provide administrative leadership and management of the SSW Office of the Registrarin alignment with the school’s five Core Principles. Oversee the scheduling and registration process and record keeping for all degree and non-degree programs. Resolve student concerns in accordance with all applicable laws, policies, and practices. Advise on the development of relevant policies and procedures to students and SSW/college faculty/staff. Monitor and provide updates to the Faculty and Deans regarding federal and state legislation, as well as institutional policies and procedures. Serve as the SSW representative at various functions and events with other campus departments, organizations, and/or committees, as assigned.
Manage the ongoing implementation and upgrade of the student information system. Identify and recommend opportunities to use technology and/or refine business processes to increase operational efficiency. Collaborate with College registrar and Workday Team on systems compatibility and the continued enhancement of the implementation and use of the student information system. Develop annual audits of processes/procedures to maintain the security and integrity of student data. Develop and oversee documentation of office processes and procedures and train registrar’s office staff on standards.
Oversee the monthly calendar and day-to-day processes of the SSW Registrar’s Office, ensuring that all tasks are completed in a timely and thorough way. Establish and administer processes and procedures for student records management, archiving, and destruction, in accordance with established regulations, policies, and standards. Monitor student academic standing, probation, and suspension; certify completion of graduation requirements. Monitor international student enrollment and program change status; liaise with the Office of International Students & Scholars as necessary
Supervise office personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluate performance and makes recommendations for personnel actions; motivate employees to achieve peak productivity and performance.
Participate in the development of annual operating budgets and provides fiscal direction to the unit. Perform miscellaneous job-related duties as assigned.
All employees are expected to work actively toward the centering of the School’s Five Core Principles in all areas and participate in the College’s efforts to create a respectful, inclusive, and welcoming work environment.
Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)
Bachelor’s degree and a minimum of three years of professional full-time experience in a Registrar’s Office, Information Technology Office, or other closely aligned office in higher education or an equivalent combination of education/experience.
Experience working with individuals from diverse backgrounds.
Experience working with curriculum development and experience with Banner or Workday or other student information systems and reporting tools preferred. Master’s degree preferred.
Demonstrated record of commitment to practices embodied by the School’s Core Principles preferred.
Experience and facility with data warehousing and management and the development of data reports. Demonstrated ability to supervise and lead. Ability to prioritize, manage multiple projects and establish priorities and goals. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Commitment to principles and practices that promote social and racial justice. Ability to provide excellent customer service. Ability to foster a cooperative work environment. Knowledge and comprehensive understanding of student records management principles, federal and state regulations, academic policies, processes, and procedures. Familiarity with Workday a plus.
For the care and safety of our community, Smith College requires that all employees be vaccinated as a condition of employment and as such, the incumbent will be required to be immunized against COVID-19 on or before their first day of employment. Proof of vaccination status will be required. Individuals may seek medical or religious exemption with HR, but must do so prior to their arrival.
Smith College School for Social Work Core Principles:
Ensure accountability at the individual, program and institutional levels and that there are meaningful processes for repair and reconciliation: In a complex organization like the SSW, we understand that there will be occasions when actions at the organizational, programmatic or individual levels may cause harm. It is essential that SSW take responsibility for creating and sustaining processes of accountability, for the impact of our policies, decisions, actions and words on the experience of Black faculty/staff/students/alumni, that of other folks of color, indigenous folks, and folks with identities that have been marginalized. In recognition of our interdependence, SSW is responsible for ensuring that there are processes for repair and reconciliation following harm. We are responsible for account-giving of our history.
Center communities that have been marginalized for their strength, knowledge and beauty: SSW must draw on the knowledge, strength and beauty of Black communities, communities of color, indigenous communities and other communities that have experienced marginalization, in an authentic and central way to inform School vision and mission, policies, clinical social work curricula, practices and decision-making. By prioritizing the knowledge and experience of these communities, SSW can work toward decentering whiteness as the default.
Ensure that Black faculty and staff and faculty and staff of color are hired and retained at all levels of power in the organization: The hiring and retention of Black faculty and staff and other faculty and staff of color at all levels of the organization is an important way to ensure that the knowledge and strengths of communities of color are centered within School mission, policies and practices and that Black students and other students of color have access to role models and professional networks with whom they share identities. It is an important way to create and support a learning environment that continually works to decenter whiteness and promote action-oriented anti-racism practices.
Stay open to and actively engage with change: Organizational policies and practices must be reviewed continuously to ensure they are responsive to the needs of our learning community. The work of creating change is a collective responsibility and must also be taken up by those with power and privilege. Change must happen collaboratively and must center the lived realities and experiences of Black faculty/staff/students/alumni, other folks of color, indigenous folks and folks with identities that have been marginalized.
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Review of applications will begin
May 5, 2022
About Smith College
Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at [email protected].
Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.