Job Location:
Smith College

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Information Technology Services

Job Description

Job Summary

The Workday Student Technical Lead analyzes, configures, tests, implements and maintains the Student functional areas within Workday, such as Student Records, Curriculum Management, Academic Advising, Student Finance and Reporting. With the direct supervision of the Director, Workday Technical Operations, this role will partner with departmental areas (Registrar, Student Financial Services, Dean of the College/Student Affairs) to deliver technology solutions that streamline business processes and improve the faculty, staff, and student user experiences. The Technical Lead provides advanced knowledge and expertise in problem determination, evaluation and resolution. They assist is developing user procedures and guidelines and may conduct training for students and student functional area departments. The Workday Student Technical Lead will coordinate with internal information technology and business office partners and (where relevant) external consultants to ensure effective operations of the Workday Student configuration.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Workday Service Delivery (100%)

Participate in internal ITS planning around Workday ecosystem program management. Collaborate as a key Smith Workday program team member to identify, design, and implement solutions by utilizing Workday-delivered functionality and integrations.

Help drive a continuous process improvement mindset across campus and champion the use of Workday to encourage industry best practices. Work with constituents across the Workday Student functional areas to streamline existing processes and help ensure they align with Workday program goals and objectives. Troubleshoot business processes and determine root case of issues as they arise. Configure and modify Workday business processes as required based on functional design and business decisions. Ensure necessary testing is successfully completed for all changes and that any issues which arise are properly captured and resolved. Investigate, troubleshoot, and resolve escalated issues. Proactively monitor Workday feature release and weekly patch documentation.

Collaborate with Workday stakeholders in functional areas to recommend features for uptake and deploy new features to achieve continuous improvement of the Workday platform. Support all activities around semi-annual feature releases and the implementation of additional Workday modules and functionality. Consults on the development of user procedures, guidelines, documentation, and training materials for the Workday platform. Contribute the Smith Workday Program team’s continuous improvement processes, participating in regular retrospectives, highlighting areas of challenge and bringing forward optimizing suggestions. Proactively and continuously pursue professional development and training. 

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

Incumbents will generally have a Bachelor’s degree with 3+ years of professional experience, preferably in higher education. Experience with Workday HCM, FIN, or STUDENT is strongly preferred.

Experience working with individuals from diverse backgrounds.


Demonstrated track record focusing on user experience and effective service outcomes. Ability to listen effectively, calibrate appropriately, and identify critical paths quickly. Strong aptitude for learning new tools and technologies. Excellent oral, written, interpersonal, organizational and problem-solving skills.  Ability to talk about complex technical concepts and functionalities with non-technical audiences. Ability to learn new tools quickly and effectively, with an eye to their use in a broader context and not just for specific purposes. Ability to work effectively through influence. Ability to review and analyze business processes and suggest appropriate improvements where relevant. Ability to function effectively as part of a distributed team, working effectively as an individual contributor and as a team member.

Additional Information

All successful ITS staff are known for effectively applied expertise, thoughtful attention to detail, timely and appropriately calibrated follow-up, proactive and constructive problem-solving, openness to new approaches, and for building effective partnerships and trust within ITS, across the College and (where relevant) with external partners.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.

You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

July 11, 2023

Compensation Grade:

Grade I

Position Type:


About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts.  A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.