Job Location:
Corporate Office – Newton, MA

Job Description Summary

The Benefits Manager supervises administration of employee benefits programs including retirement medical, dental, vision, life insurance, disability insurance and others. Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution.

Job Description

  • Operational/Functional:
    • Conduct benefits orientation and assist with the on-boarding process for Corporate New Hires, and for the ES Suites Managers.
    • Manage the administration and enrollment of all benefits, including medical, dental, vision, life insurance, Tuition Reimbursement
    • Provide information to employees and managers on all benefit-related questions; resolve all employee benefits issues/problems
    • Oversee entry of new hires, terms, changes and other data maintenance in ADP and ensure necessary information is provided to Payroll accurately and in a timely manner
    • Support the Field HRD with any benefits or LOAs related questions/issues
    • Manage leave of absences by answering employees’ questions, preparing FMLA and/or disability letters and paperwork, submitting required paperwork to carrier and providing updates to managers, Talent Managers and Payroll.
    • Work with corporate and hotel HR staff to monitor extended leaves, ADA certification, and, if necessary, determination of the business’ ability to accommodate ADA requests
    • Establish and maintain effective relationships with benefits vendors and consultants; ensure that the administration of plans is effective
    • Manage annual open enrollment for welfare benefit plans, including communication regarding plan information to employees, collecting necessary paperwork and processing changes
    • Assist in the administration of the 401k plan, which includes enrollment of eligible employees, administration and communication of quarterly open enrollments, processing of 401k loans, withdrawals, distributions and rollovers; coordination of and participation in 401k committee meetings; completion of the annual plan audit
    • Process employee workers’ compensation claims, prepare quarterly reports, attend yearly claims review meetings and monitor claims activity and reports from the carrier
    • Assist with data collection, distribution, administration and communication of the annual compensation review program
    • Manage and Submit the funding for the FSA and HSA plans on a biweekly basis
    • Oversee COBRA elections and terminations
    • Assist with the design, preparation, updates and distribution of employee benefits booklets and other employee benefits communications
    • Participate in all new hotel conversions, including visiting sites, conducting benefits orientation meetings, coordination of all new hire and benefits packages, collection of completed documentation, enrollments and on-boarding of all new hires, ongoing transition support for hotel staff
    • Assist in the development of hotel policies and procedures
    • Manage the unemployment claims system (Equifax)
    • Assist Field ES Suites GMs with Unemployment Hearings
    • Manage E-Verify program to confirm work authorization for all employees
  • Managing your Team
    • Attract, retain, and motivate the best talent
    • Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws
    • Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports
    • Support, comply and promote company initiative, policies and guidelines.
    • Handle employee issues in a professional and timely manner
  • Leading with Passion
    • Responsible for ensuring success through the eyes of employees, guests, and owners
    • Utilize and collaborate with resources across different departments and corporate office
    • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
    • Focus on the mission and well-being of the department, hotel, and company as a whole
    • Lead by example and operate with integrity and respect
    • Inspire your team to embrace and demonstrate our values and GUEST People Standards

Additional Job Description

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

  • Track record of delivering exceptional guest and client experience
  • Bachelor’s degree (B.A.) or equivalent
  • Two to Three years related experience or equivalent
  • Commitment to excellence and high standards
  • Strong organizational, problem-solving and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
  • Experience with FMLA, Leaves of Absence, ADA is strongly preferred
  • Acute attention to detail
  • Strong interpersonal skills
  • Good judgment with the ability to make timely and sound decisions
  • Ability to deal effectively with a diverse population of individuals at all organizational levels
  • Proven ability to handle multiple projects and meet deadlines
  • Demonstrable expertise in analysis and action taking
  • Excellent oral and written communication; Spanish language skills are a plus
  • Excellent organization skills
  • Appropriate professional appearance and demeanor
  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook. HRIS experience, particularly with the Workday system, is a plus


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.