Job Location:
Sonesta Northwest Atlanta, GA

Job Description Summary

The Human Resources Manager works with all human resources staff to carry out the daily activities of the Human Resource department including recruitment, benefits and compensation, employee relations, leave management, reward and recognition, health and safety, and training and development. The person will have direct responsibility for a segment of the employee population for all HR related needs. This person will also be have ownership for 1 – 2 functional areas within the HR group – Employee Relations, Engagement/Culture, Recruitment or Training/Orientations. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as maintains compliance with all applicable laws, regulations and operating procedures.

Job Description

HIRE THE BEST PERSON FOR THE JOB (Recruitment and Hiring Process)
o    Identify, recruit, and make recommendations for the hiring all non-exempt candidates.  Assist Human Resources Director in hiring process for exempt positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. for all candidates.
o    Oversee the maintenance of accurate and up-to-date personnel files on all employees in accordance with Sonesta policy, as well as applicable local and state laws.
o    Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.
o    Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
o    Document outreach efforts and effectively recruit to attract a diverse candidate pool to ensure implementation and monitoring of Affirmative Action goals.
o    Plan, direct, and coordinate HRIS (WORKDAY) activities of the hotel to maximize the use of human resources and maintain functions.  Maintain WORKDAY data integrity and work with department managers and HR team to enter and process data via both electronic and paper processes. 
o    Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives.  
o    Assist with ensuring all annual compliance trainings have been completed, as well as any start or local required trainings (i.e. alcohol awareness, kitchen safety, etc.); track training using appropriate Sonesta tools.
o    Work with Corporate Training Partner to schedule and execute required annual training
o    Oversees onboarding of non-exempt employees and the HR orientation program for employees to receive the appropriate new hire training to successfully perform their job; ensures coordination and facilitation of new hire orientation program and attendance by all new hires with the participation of the leadership team in training programs.
o    Ensures employee files contain required employment paperwork, proper performance management documentation, and files are properly maintained and secured for the required length of time.
o    Ensures compliance with procedures for accessing, reviewing, and auditing employee files, medical records are maintained in a separate and ensures compliance with Sonesta Audit Standards and the Privacy Act.
o    Communicates property rules and regulations via the employee handbook and code of conduct.
o    Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
o    Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
o    Assists in the management of associate leave claims (FMLA, Personal, Worker’s Compensation, etc.) to ensure appropriate employee care, manage costs and track time off.
o    Provide required documentation in response to unemployment claims.  Participate in unemployment hearings as needed.  Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented.
o    Supporting the Payroll staff in the completion of timely and accurate processing of bi-weekly payroll for all hotel employees.
o    Support and administer effective employee relations programs.  Assist in the research and investigation of non-exempt workplace issues to discover facts, identify potential liability to the Company, document and facilitate resolution.   Support and promote the Employee Resolution process.   Identify themes and solutions to re-occurring issues.
o    Assist in planning of employee events, update bulletin boards and monitors, assist in creating annual employee engagement activities calendar
•    Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills: 
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

o    Bachelor’s degree in Human Resources or other related field; 2 years’ equivalent experience in Coordinator or Generalist role.  PHR preferred.
o    Demonstrated knowledge of computers, computer software applications, electronic payroll processing and electronic personnel records.
o    Strong communication skills, both oral and written.
o    Experience in unionized hotel environment preferred for unionized hotels
o    Experience with Transient Labor preferred.
o    Experience with hotel/condo environments preferred.

Company Overview 

Welcome to Sonesta.  These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating over 80 years in hospitality.  We offer a diverse and distinctive portfolio of over 80 properties across three continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.   

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests’ expectations. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel management company – we’re a member of the communities we serve.   At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations.  We invite you to discover what you have been missing at Sonesta. Join us – we can’t wait to meet you!

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt and is not subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time. 

Additional Job Description


Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.