Job Location:
Mississauga, Canada

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Orders Operations Specialist

Location: Mississauga, Ontario

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.  

What We’re Looking For
Our people are our most important resource. We’re looking for a highly attentive person to join our Order Operations team in our Mississauga office. Within this role you will need to be forward thinking to assist internal and external customers. You will need to work closely with the sales teams, not only in your region but all areas of the business. You need to have an eagerness to learn and be a quick thinker. 

If you are a good problem solver, have a high attention to detail and the ability to work in a fast-paced environment, we want to hear from you.

What’s in it for you?

The People – From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth – Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology – You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

  • Using Salesforce to review submitted quotes and purchase orders for completeness, accuracy, and adherence to company and sales policies
  • Using Workday ERP System to verify invoices upon completion of orders and create credit adjustments
  • Managing high volume of emails and requests from all areas of the business meeting the SLA on response time while maintaining a high level of accuracy
  • Proactively managing own workload as needed with little to no guidance
  • Communicate with customers and internal sales representatives to action issues and queries regarding salesforce/quoting and license keys
  • Work with business users and cross-functional teams to identify problems, process gaps and assist in on-going process improvements
  • Work to tight timeline to ensure all necessary work is completed prior to end of day
  • You will be required to assist with the workload to support sales for month end and specifically SOTI’s quarter ends and be flexible with working times
  • Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
  • Work up to becoming a subject matter expert in Orders Operations and the ability to identify when policies are not adhered to
  • Uphold company core values and support ethical and responsible behavior.  Follow through on commitments and meet attendance standards

Experience You’ll Bring

  • 2-3 years overall experience in an Orders Operations role
  • Ability to work independently
  • High level of attention to detail
  • Strong problem-solving skills
  • Computer literacy with MS office required
  • Excellent interpersonal and communication skills, both written and verbal (English)
  • Positive, solution-focused attitude
  • Salesforce.com experience is a plus
  • Workday experience is a plus
  • Previous experience in a similar fast paced environment is a plus

About SOTI

SOTI is the world’s most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI’s innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization. 

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

What are you waiting for? Apply today: https://www.soti.net/careers


If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [email protected].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.