Job Location:

Position Summary

In 2020 a new Workday Operations Post-Production Support program was established under the direction of the Firm’s Finance, Operations, and Human Resources Leadership; to support the newly implemented Workday Enterprise Resource Planning (ERP) Solution.  This program (“Enterprise Solutions”) partners with users, analysts, project managers, and executive stakeholders to understand business needs and requirements to implement solutions for complex business issues.   The major activities of the Workday Operations Support program include:

  • Work with functional business owners and subject matter experts (SMEs) to gather high level and detailed requirements for Core HCM, Talent & Performance, Benefits, Onboarding, Recruit, Compensation, Advanced Compensation and Payroll features in Workday.

  • Capture detailed enhancements requirements for various Workday Business Processes (BPs) for Core HCM; including job changes, onboarding/offboarding, time-tracking, security administration, workflow, and reporting.

  • Create a proof of concept for new enhancement requirements; with ability to present to Steering Committee by creating presentations and demonstrating the design in a Workday environment.

  • Create change requirements documentation for review and approval by the Change Control Board.

  • Configure various BPs for Core HCM, Recruiting, Benefits, Payroll, Compensation, Advanced Compensation, Talent and Performance, etc.

  • Perform resolution of post-production tickets within the given SLA for Core HCM, Recruiting, Payroll, Benefits, Compensation, Advanced Compensation, Talent and Performance.

  • Facilitate the migration of changes / fixes from Sandbox to Production, including reports and integrations.

  • Support testing for all Core HCM updates after configuration and creation of user testing documents for plans configured and tested.

  • Monitor integrations to ensure there are no errors / failures in the delivery.

  • Ensure data is clean in Workday via ongoing governance, reconciliations, and audits.

  • Communicate of all release notes and post-production issue fixes to the business users.

The Workday HCM Solutions Architect will be responsible for supporting the ideation, execution, and evaluation of Workday HCM solutions.  The position requires a talented professional who can envision a new and improved user experience along with supporting corporate functions by using process improvements and Workday solutions to streamline Spence Stuart’s operations.  He/she will need to participate in a broad set of initiatives in collaboration with other functional teams such as Services Management, Operational Excellence, Finance, Accounting, Legal, HR and Learning in addition to core business stakeholders in the Executive Search and Leadership Advisory Services service lines. 

Key Relationships

Reports to:

Director of Enterprise Solutions

Other Key Relationships:

Human Resources

Talent Acquisition

Services Management Leaders

Portfolio Management

Operational Excellence

Director of Development in Chicago

Chief Information Officer

Change Management Team

Global Practice and Function Leaders

Consultants, Associates, Research Analysts and EAs

Chief Financial Officer and key finance stakeholders

Chief Talent Officer and key HR stakeholders


 Ideal Experience

  • Four-year degree.  HR Management or MIS a plus.  Post graduate degree a plus.

  • Three or more years of direct Workday-HCM experience.

  • Two or more years of System Administration/Production-Support experience, including advanced configuration, workflow management, and user management.

  • Understanding of business needs, particularly from an HCM perspective.

  • Strong understanding of environment management, release management, configuration, best practices, and deployment methodologies.

  • Experience architecting solutions that match to a set of business requirements or cases.

  • Ability to identify gaps in business requirements and ask the right questions to address gaps.

  • Developed a Customer Experience focused mindset.

  • Exposure to application architecture, development and integration practices.

  • Very strong analytical and trouble-shooting skills, strong partnering/relationship building skills.

  • Self-motivated and well-adapted to meet deadlines with speed, accuracy, and a professional attitude.

  • Excellent verbal and written communication skills and the ability to work with and through others to resolve issues.

  • Ability to resolve conflict in a constructive manner and work around obstacles to ensure success.

  • Understanding of basic Agile principles.

  • Exposure to Jira or similar work management tools.

Other Personal Characteristics for Success

  • Good presence and self-confidence.

  • Strong communication skills.

  • Flexibility and adaptability to continuous change.

  • Team oriented and can work in collaborative culture

  • Desire to make a positive impact on the Firm, our Clients, and our Culture


  • Corporate Office in Chicago, IL

  • Hybrid working arrangement (remote / in-office as needed)

Spencer Stuart is a proud equal opportunity and affirmative action employer. We are committed to non-discrimination without regard to actual or perceived race, ethnicity, creed, color, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, immigration status, ancestry, age, marital status, protected veteran status, physical or mental disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under applicable federal, state or local law.

All Spencer Stuart employees in the US must be vaccinated against COVID-19. We will provide reasonable accommodations for medical, disability or religious reasons or other legally required exemptions.