Job Location:
Bend, OR

Typical pay range: $59,000 – $81,120/year

Remote Hybrid position – Position is primarily remote but requires some onsite coverage in Central Oregon.



TITLE:                                         Benefits Analyst                 

REPORTS TO POSITION:        Manager of Benefits, Leave and Disability

DEPARTMENT:                         Human Resources

DATE LAST REVIEWED:          April 24, 2018

OUR VISION:               Creating America’s healthiest community, together

OUR MISSION:            In the spirit of love and compassion, better health, better care, better value

OUR VALUES:             Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Human Resources Departments provides many services to our multi-hospital organization including: recruiting, employee relations, labor relations, compensation and benefits management, information services, and on-boarding/off-boarding.


The Benefits Analyst supports the administration of various employee benefit programs, such as health/dental/vision, retirement, flexible spending accounts, health savings accounts, life and disability coverage, time off plans, and additional voluntary benefits. This position does not directly manage any other caregivers.


First point of resolution for all benefits related inquires (phone calls, emails and walk-ins); professionally resolves issues in a timely fashion.

Effectively communicate benefits related information in a simple and easy to understand manner.

Assist caregivers with online benefits enrollment process, including explaining policies and procedures.

Coordinate, review, process, and update benefit requests in HR System (Workday).

Process appropriate forms, letters, and other paperwork, for caregivers and state and federal agencies (CHIP, Medicare, National Medical Support Notices).

Audit caregiver information provided to all benefit carriers (health, dental, vision, voluntary benefits, Life/AD&D, STD/LTD, retirement, FSA, HSA).

Manage and oversee integration discrepancy files by coordinating with benefit vendors to ensure data accuracy.

Coordinate with Health Plan Administration department on daily tasks such as caregiver inquiries as related to coverage eligibility and claims, monthly health plan audits, to annual duties such as analysis and review of Summary Plan Descriptions. Participate in Health Plan Steering Committee by offering input and recommendation to existing/new benefit programs.

Partner with payroll department to ensure accuracy of caregivers’ benefits deductions.

Review payroll deduction and premium reports, reconcile, and submit payment for monthly benefit invoices.

Produce benefits reports and verify for accuracy (including COBRA, payroll deduction and premium reports, enrollment reports) using HRIS, Excel and other HR applications. Discern, analyze and troubleshoot Workday issues affecting benefits processes.

Conduct benefit orientations, providing an overview of benefits to all new hires.

Coordinate with Benefits team on open enrollment planning and execution, including open enrollment online system, open enrollment fairs and drop-in sessions, and processing enrollment changes into HRIS system.

Ensure confidentiality of all personnel records and protected health information.

Process COBRA report weekly, and audit to ensure compliance, verifying that all eligible COBRA participants’ data sent to the Third Party Administer (TPA) for processing.

Work effectively to ensure the plans run smoothly. Investigate discrepancies and provide root cause analysis and resolution in non-routine situations.

Coordinate special projects and provide support to the Benefits, Leave and Disability team.

Administer Tuition Reimbursement program; managing the budget for each caregiver group and processing all applications and reimbursements.

Support the vision, mission and values of the organization in all respects.

Support Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Conduct all activities with the highest standards of professionalism and confidentiality.  Comply with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Provide delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.


Required:   High school diploma or GED required.        

Preferred:  Bachelor’s degree in Business Administration, Communications, Human Resources, or other related field preferred. Additional training or education in human resources preferred.          


Required:   Valid Oregon driver’s license and ability to meet SCHS driving requirements. Ability to travel to all SCHS worksites required.


Required Experience:   Minimum of two years progressively responsible experience supporting a human resources team required

Required Skills:

Excellent communication skills and the ability to professionally interact with a diverse population, including all levels within SCHS and external customers/clients/potential employees; exudes a high level of discretion and confidentiality in handling sensitive matters

Intermediate to advanced proficiency in Microsoft Office Suite, Share Point, database management, and document preparation

Excellent organizational and multi-tasking skills

High degree of accuracy and attention to detail while working in a fast paced environment, with frequent interruptions

Strong team working and collaborative skills

Strong analytical, problem solving and decision making skills

Preferred Experience: Employee health care benefit experience preferred                    


Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.


Familiarity of basic HR laws, policies, and regulations as related to employment and benefits


Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%):  Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:


Caregiver Type:



First Shift (United States of America)

Is Exempt Position?


Job Family:


Scheduled Days of the Week:


Shift Start & End Time: