Overview

Job Location:
VIC – Melbourne, CBD & Inner Suburbs

Job Description:

• East Melbourne location

• Friendly and supportive team environment

• Permanent, Full Time position available (38 hours per week)

About the Role

You will be responsible for the maintenance and technical support of St Vincent’s Hospital’s HR systems (Chris21 & predominantly UKG) along with the overall support of the People Services department. You will deliver expert technical advice and support for the St Vincent’s Hospital HR Systems through the ongoing training and support of end users.

In this role you will also be required to respond to all customer queries in a timely manner (face to face, telephone, email, in person training and remotely) and apply knowledge of company policies and procedures and problem solving skills to provide a quality response to end users.

• Ensure the St Vincent's HR systems (Chris21 & UKG) are maintained and in sync

• Build rapport with NUMs and Head of Unit's and Managers to ensure organisational departments are supported

• Provide guidance, training and support (predominantly UKG) end users

Classifications for this position will range from HS3 – HS25 ($74,448.40 – $80,433.60 per annum).

Your Contribution

• UKG Experience is essential for this position

• Systems experience in a similar role

• Ability to interpret EBA’s in a large complex environment

• UKG Payrule Configuration highly regarded

• Strong focus on training and support

• Current National criminal history check, or willing to obtain

What we Offer

• A focus on wellbeing initiatives, with regular events and programs

• Confidential, solutions-focused employee counselling

• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)

• Ability to join Fitness Passport – Your pass to an extensive choice of fitness facilities

• Salary Packaging – Increase your take home pay!

• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks

• Discounts and Promotions always available through our Foundation

• Regular opportunities for professional development to assist you to reach your career goals

• Culture of continuous improvement

• Flexible working arrangements including working from home opportunities

About People Services
Our Systems team is responsible for providing HR systems related services to St Vincent's Public hospital in Melbourne. This includes paying employees under multiple industrial agreements; processing two fortnightly pay runs paid in alternate weeks.

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application
Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
 

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

The HRIS / Payroll team is responsible for providing pay related services to St Vincent's Public hospital in

Melbourne. This includes paying employees under multiple industrial agreements; processing two

Fortnightly pay runs paid in alternate weeks. The HRIS / Payroll team provide a hybrid working from home and office arrangements.

The Support Analyst role is primarily responsible for the maintenance and technical support of St

Vincent’s Hospital’s HR systems (Chris21 & predominantly UKG) along with the overall support of the People Services and Payroll department. The Support Analyst role is the primary contact for the UKG Support Inbox. The incumbent will deliver expert technical advice and support for the St Vincent’s Hospital HR Systems through the ongoing training and support of end users.

• ·Ensure the St Vincent’s HR systems (Chris21 & UKG) are maintained and in sync
• ·Building rapport with NUMs and Unit heads to ensure organisational departments are supported
• ·Provide guidance, training and support for (predominantly UKG & Chris21) end users
• ·Respond to all customer queries in a timely manner (face to face, telephone, email, virtual)
• ·Apply knowledge of company policies and procedures and problem solving skills to provide a quality response to end users
• ·Act as a subject matter expert for HRIS and provide solutions to common problems
• ·Running reports and manipulating data to meet business needs
• ·Manage technical changes required to ensure the St Vincent’s Hospital HRIS remains compliant with changing industrial agreements and other legislation.
• ·Management of problems / incidents to ensure users are adequately supported
• ·Contribute to the development and maintenance of processes and procedures
• ·Update and maintain the intranet to ensure information is up to date and correct
• ·Work collaboratively across organisational departments and with key stakeholders
• ·Ensure policies and procedures are documented in accordance with operating procedures
• ·Participate in payroll forums, Kiosk’s and employee education sessions
• ·Check system logs and ensure errors / problems are rectified
• ·Conduct regular data audits to ensure information is correct in all HRIS
• ·Understanding of required EBA’s and assist with basic questions
• ·Provide a high level of customer service to ensure a positive user experience
• ·Key personnel for the UKG Support Inbox
• ·Involvement with HR system upgrades, updates and any new implementation projects
• ·Actively seek out, review and work towards continuous improvement opportunities
• ·Actively and positively contribute to the payroll and systems team
• ·Collaborate and work closely with the payroll, systems and HR teams.

General

• Perform duties of the position to best of their ability and to a standard acceptable to SVHM
• Comply with all SVHM policies, procedures, by laws and directions
• Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct
• Only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed
• Participate in the annual  SVHM performance review process
• Display adaptability and flexibility to meet the changing operational needs of the business
• Comply with applicable Enterprise Bargaining Agreement provisions
• Display a willingness to develop self and seek to improve performance

Clinical Quality and Safety

• Attend clinical orientation upon commencement
• Maintain clinical registration and any required indemnity cover
• Always work within approved scope of practice under supervision by more senior clinical staff as appropriate.
• Take personal responsibility for the quality and safety of work undertaken
• Take all necessary care and precautions when undertaking clinical procedures
• Complete  annual clinical competencies
• Maintain skills and knowledge necessary to safely and skilfully undertake clinical work
• Consult with peers and other experts and refer to other healthcare workers when appropriate and in a timely manner
• Collaborate and clearly communicate with patients/clients and the healthcare team
• Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work

Person Centred Care

• Ensure consumers receive information in an appropriate and accessible format
• Actively support consumers to  make informed decisions about their treatment and ongoing care
• Ensure consumers are aware of their rights responsibilities and how to provide feedback

Health and Safety

• Protect the health and safety of self and others, complying with all health and safety related policies, procedures and directions

• Complete required Fire and Emergency Training annually

• Complete required Workplace Culture and Equity Training annually
• Attend general hospital orientation within 3 months of commencement
• As required, comply with fit-testing and PPE requirements
• Participate in reporting and analysis of safety and quality data including risks or hazards,
• Report any hazards, near misses and incidents (regardless of whether an injury occurred or not) into Riskman
• Identify and report any variance to expected standard and minimising the risk of adverse outcomes

The incumbent of this position will be expected to possess the following core capabilities:

• Capability
• Demonstrated behaviour
• Personal
• Personal effectiveness
• Takes responsibility for accurate, timely work results
• Learning Agility
• Identifies personal development needs and seeks information from a range of sources
• Outcomes
• Patient/Resident/client centred
• Strives to meet and exceed expectations, demonstrating sound judgement
• Innovation and Improvement
• Contributes to improvement by reviewing strengths and weaknesses of current processes
• Strategy
• Driving Results 
• Manages own work load to deliver results
• Organisational Acumen
• Understands the interdependencies between units/departments
• People
• Working with and Managing others
• Takes responsibility for ensuring productive, efficient teamwork
• Collaboration
• Works collaboratively within and outside the team

N/A

• Experience in a large payroll function in a complex environment
• Demonstrated commitment to customer service
• Good interpersonal and communication skills with the ability to build effective relationships
• Experience in identifying and implementing service improvements
• Experience with UKG WFC / UKG Pro and rostering functionality
• Ability to understand technical backend integrations

• Experience with CHRIS21
• Experience with Workday
• Experience in the Victorian public hospital industry
• Experience with SQL

Closing Date:

28 June 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct