Overview

Job Location:
Bangalore, India

Purpose of Role:

  • The Offboarding function at State Street is the internal function dedicated to ensuring a smooth and consistent Offboarding experience for employees who have resigned from the organization.

  • Each individual will be assigned a country or group of countries (depending on the size of the State Street operation in each location).

Responsibilities:

  • Develop effective working relationships and communications with the team and ensure that they are motivated, developed and supported

  • Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion

  • Utilize project management and analytical skills to deliver project activities to support service enhancements including requirements gathering, functional design, configuration, testing, training design, development, delivery, postproduction support and review

  • Review processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigation

  • Support the implementation of the Offboarding team through effective delivery of the service

  • Stakeholder management across varying levels

  • Oversee team deliverables to ensure operation steadiness & aligning to the timelines and delivery

  • Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into team members’ behavior in performing their roles

  • Ensure that the highest level of the Code of Conduct is displayed in your own and team behaviors

  • Think and act globally

  • Provide guidance and query management to employees and managers throughout the Offboarding process

  • Troubleshoot challenges through the end-to-end process and ensure the technology is accurately reflecting cases statuses

  • Identify any challenges or delays in the process and highlight these to management

Core Responsibilities:

  • Lead the Offboarding team, providing regular coaching and development

  • Train the team in new processes and procedures focusing on operational excellence

  • Monitor effectiveness of Offboarding activities identifying areas for improvement

  • Manage service performance SLA’s through regular reporting, communicating to the Offboarding Operations Manager

  • Provide ongoing guidance, mentoring, training and direction

  • Conduct regular performance reviews, managing day to day performance requirements

  • Participate in wider projects as required

  • Process streamlining approach with efficiency through automation & transformation

  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role

  • Provide appropriate management information as required to support business unit decision making

  • Support the ‘Risk Excellence’ culture within the business

  • Adhere to  limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

Required Competencies:

  • Level of Education/ Specific Qualifications: (Bachelors or Masters)/ Experience in a similar role, preferably financial services/banking

  • Ability to inspire, motivate and lead a team

  • Embraces a culture of risk excellence

  • Capacity to work in a dynamic business environment regionally and globally

  • Team player with a strong customer focus

  • Ability to present complex scenarios in simple, understandable language in line with the needs of the target audience

  • Well organized and able to prioritize workload in line with tight deadlines and work effectively under pressure

  • Strong attention to details and end-to-end processes

  • Uses independent action, judgement and decision making

  • Demonstrates flexibility to meet changing business needs and priorities

  • Identifies potential problems and delivers solutions

  • Self-motivated with a desire to learn and improve skills base

Skills and Experience:

  • Significant experience working within an HR/Shared Service Operations function

  • Experience of leading, coaching and developing teams

  • Strong interpersonal, influencing and customer service skills

  • Excellent analytical skills with strong focus on service improvement, proficiency in reporting, dashboard creation and Visio

  • Sound knowledge of project management tools/technique

  • Working knowledge of Workday or other HR IT systems

  • Strong self-initiative and analytical skills with results orientation

  • Strong attention to detail and end-to-end process

  • Strong presentation skills scalable to various levels of audience

  • Sound relationship building skills and stakeholder management