Job Location:
Amsterdam, Netherlands

Work Flexibility: Hybrid or Onsite

The HR Operations Specialist is the first point of contact for Managers and Employees at all levels of the organization, regarding HR policies, HR life cycle processes and Workday system questions or issues. He/she is responsible for answering and handling inbound calls and cases from internal customers on HR related issues, as well as redirect questions to other, appropriate HR resources such as Payroll, Talent Management, Talent Acquisition, and Compensation & Benefits.

Key Activities & Accountabilities 

  • Provide accurate, consistent and timely responses via telephone, Teams and HR case management system.

  • Ensure that every query is entered into the case management system & maintain customer contact until the case has been resolved

  • Support workforce administration processing, data input and verification of required documentation on the designated HR employee life cycle activity

  • Respond to and troubleshoot employee and manager-related workforce transactions and issues.

  • Direct employees and managers to the appropriate online support materials, reports, tools systems, and/or vendors, if applicable.

  • Escalate complex cases to other functions such as the Payroll Specialists, Benefits Administrator, Recruiter, Compensation analyst, HR Business Partner

  • Provide guidance and training on HR processes, workflow and relevant systems.

  • Update and maintain knowledge base FAQ’s solutions and troubleshooting guides.

  • Manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA’s).

Qualifications/Work Experience: 

  • Bachelor’s degree in Business Administration/ Human Resources or related field or equivalent relevant experience.

  • Ideally1-2 years HR Administration experience. Customer service experience is preferred.

  • Fluent English and Polish are a must.

  • Strong relationship management and customer service skills.

  • Strong analytical skills

  • Ability to thrive in fast-paced environment

Please submit your CV in English

Travel Percentage: 10%