Overview

Job Location:
Portage, Michigan

Work Flexibility: Hybrid

Who We Want:

  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

  • Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

  • Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

What You Will Do:

  • Provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers.

  • Triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards.

  • Handle confidential and sensitive information (i.e. HIPPA related)

  • Provide training to employees and managers on Workday functionality and HR processes.

  • Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required.

  • Assist employees and managers with myHR portal and Workday system navigation and completing transactions.

  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

  • Understand and comprehend general requests in order to provide accuracy responses to information.

  • Ability to recall specific information from a variety of HR related materials. 

  • Communicate clearly telephonically and via email and other electronic means

What You Will Need:

  • High School diploma or equivalent required.

  • 1+ years of customer service experience desired.

  • Proficiency in typing, Microsoft Office Tools (Excel, PowerPoint, Word) is required.

  • Flexibility to work 10:30 am – 7:00 pm shift hours

  • Strong interpersonal skills along with presentation, written and verbal communication skills are necessary.

  • Experience using a case management or HRMS system is preferred.

  • Experience with Workday applications is preferred

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, COVID-19 vaccines will be required for all Stryker US employees effective January 4, 2022, as well as all new US employees joining our company. Fully vaccinated persons are those who are >=14 days post-completion of the primary series of an FDA-authorized COVID-19 vaccine. If you are applying to a sales and field role which requires access to customer accounts as a function of your job, you may be required, depending on customer requirements, to obtain the COVID-19 vaccination before the January 4 effective date of Stryker’s vaccine policy. For more information, please visit our COVID-19 Vaccination Requirements FAQs page.

https://careers.stryker.com/covid-19/