Job Locations:
Toronto, Ontario
Sun Life Waterloo King

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Technology Product Manager, Core Employee Services supports the HR Systems journeys and experiences that are part of managing and administering the employee relationship.  You’ll be the go-to person for all things technology when it comes to mergers and acquisitions, transformations, employee movement within the company, process efficiency and standardization across our systems, and how we fulfill our contractual obligations to our employees. 


As a key part of the Global HR team, you will work in close partnership with a variety of HR subject matter experts and Centres of Expertise across our global organization.  You are supported by a team of HR Technology analysts to deliver on the product roadmap for Core Employee Services.


A bit about us

  • Sun Life Financial implemented Workday in 2011 as our HRMS platform globally 
  • We are full-speed ahead with HR innovation and continue to explore new technology to incorporate into our architecture
  • Our Employees are at the center of what we do
  • UX, design thinking and employee listening posts are part of our day-to-day
  • We keep the principles of Modern Agile at the forefront of our work
  • Both Agile (Scrum) and Waterfall are used delivery methodologies across HR


If you

  • Love to learn about new technology and mapping technology needs to program challenges
  • Are driven to think of new and innovative ways to deliver HR processes 
  • Enjoy exploring new ideas and thinking outside the box
  • Are driven by the evolution of an idea to its ultimate delivery to market 
  • Thrive in a changing operating environment with lots of ‘testing and learning’
  • Have strong consultative skills and experience managing through complex client relationships

This role might be the role for you!


What will you do?

  • Manage the HR Technology relationship with numerous HR client groups, working with these groups to create, refine and implement a multi-year product roadmap
  • Support the investigation of new and existing Workday functionality and other technology offerings to deliver the product roadmap
  • Educate HR areas on available system enhancements and work with other HR technology partners to propose possible solutions and refinements to data or business processes as they apply to the product roadmap 
  • Facilitate end-to-end HR process reviews and advise on process refinements as they relate to HR technology 
  • Define and prioritize the product backlog.  Translate product directives into backlog items, effectively representing customer needs. Serve as the primary source of external information for the team, offering clear definitions of the targeted capability, the intended value to the customer, and functional/non-functional requirements framing the scope of the capability – independent of implementation
  • Apply incremental delivery principles, with a focus on the delivery of value to users
  • Contribute to discussions around possible process changes outside of the system as it relates to the interaction between manual and system-based processing 
  • Raise and deliver on continual improvement ideas within the HR Technology suite 
  • Work with other functions across the enterprise (e.g. communications and HR Shared Services) to plan operational and project work timelines and resource allocations 
  • Navigate within the Workday service delivery model to request enhancements, assess updates, log and manage resolution of errors and participate in constructive vendor dialogue on product enhancements 
  • Stakeholder Communication: Effectively communicate product release contents and expected product capabilities/behavior to stakeholders including Customers, Product Management, Support and Services, Development and Marketing.  Communicate progress, elicit feedback and conduct reviews.


What do you need to succeed?

  • University education with 5 years + of experience or an equivalent combination of education and experience
  • In-depth experience with Workday HCM products preferred 
  • Initiative and self-confidence, adaptable and able to cope with changing and evolving priorities while being able to identify new opportunities  
  • Must be detail oriented while keeping an eye on the bigger picture
  • Experience in a LEAN or 6 Sigma environment 
  • Exceptional analytical and interpersonal skills required 
  • Practical client management experience – able to quickly earn the trust of key senior stakeholders – set direction and approach, resolve conflict, deliver tough messages with grace and execute with limited information and ambiguity  
  • Highly developed organization and time management skills  
  • Exceptional presentation, communication and consultation skills
  • Experience leading and working in a global company preferred
  • Experience and aptitude in translating HR programs into technical requirements 
  • Experience with Agile methodologies (preferably Kanban) and knowledge of the full project life cycle 
  • Experience and aptitude with implementation and ongoing maintenance of cloud based HRMS / HRIS / HCM systems
  • Familiarity with JIRA

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

74,900/74 900 – 125,900/125 900

Job Category:

Human Resources

Posting End Date: