Sr. Manager, Hospitality

Overview

Job Location:
Owings Mills, MD

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. ​ We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.

T. Rowe Price’s Corporate Real Estate & Workspace Services team (CREWS) has created an exciting new opportunity for a Sr. Manager, Hospitality to deliver hospitality programs to include; front desk/reception experience, campus food service, OCS services, executive meetings spaces, events and conferences, satellite office management & coordination. Reporting to the Director of Operations for CREWS, the Sr. Manager will ensure exceptional customer and associate experiences within our organization, ensure a positive, smooth, experience and deliver elevated service to meet the needs and expectations of our internal and external partners. This role will require accessibility to be in the office 5 days a week.

If you are looking for a challenging new opportunity where you can bring your hospitality, conference/events services and leadership experience to a growing team, we would like to hear from you!

In this dynamic role you will:

• Own responsibility for conference center, pantry, front desk, meeting room reservation support and alignment across campuses

• Serve as the primary point of contact for admins or consumers of services and visitor management journey, amongst others.

• Identify process gaps and inefficiencies; recommends improvement plans, influencing the approval/adoption by senior management

• Drive and develop yourself and our team toward building strong relationships with partners, contractors and achievement of KPIs

• Assist with the training of new hires, as well as the ongoing training of current staff, to ensure a consistently high level of professionalism among staff members

• Support onsite operations focusing on concierge, front desk, office coffee services, reception, catering and conference services.

• Champion development, performance evaluations, succession planning, and has focused on building single- and multi-unit management skills; have full understanding of all roles within hospitality operation; support the team with tools and systems.

• Provide new and updated policies, tools, playbooks, and procedures pertaining to the various operations managed

• Provide high-level internal and external customer support as needed

• Manage the visitor management, meeting reservation system, smart locker, conference services process for employees and visitors according to TRP program standards

• Ensure the cleanliness and readiness of all office spaces to include open work areas, conference rooms, lobby, and kitchens.

• Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look, supports the catering team with process improvement and oversight

• Interface with other business units (physical security, Human resources) vendors (catering, AV, etc.) to provide seamless customer/associate support

• Maintain a strong awareness of business activity and communicate all updates with your team members.

• Communicate and interact effectively with all other departments.

• Travel may be required up to 25 – 50% of the time.

Qualifications:

Required:

• Bachelor’s degree or the equivalent combination of education and relevant experience AND

• 10+ years of total relevant work experience including conference services, events, corporate hospitality and food service

• Prior leadership/supervisory experience

• Vendor management experience

• Proficiency with procurement /purchasing software such as Coupa or similar systems

• Strong communication skills both, verbal and written, to include reporting on key partnerships and events

Preferred:

• Program development experience

• Familiarity or experience with Workday

• Reservations or room booking system experience

Commitment to Diversity, Equity, and Inclusion:

We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.

Benefits: We invest in our people through a wide range of programs and benefits, including:

• Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
• Flexible and remote work opportunities
• Health care benefits (medical, dental, vision)
• Tuition assistance
• Wellness programs (fitness reimbursement, Employee Assistance Program)

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.