Overview

Job Location:
Cairo – Masr Helwan Elzarae Street

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Reporting directly into the Sr. Manager – People Solutions, this role will be leading our People Solutions Team in Egypt, which is designed to provide support across 9 countries in the region.  This role will lead the automation process, handle escalated inquiries, manage workload across the team, deliver solutions to our talabaty, and build efficiencies to scale for business growth.  You will be working closely with our solution counterparts in the central team/Delivery Hero, our people partners, and stakeholders across the region. 

What’s On Your Plate?

  • Manage the assignment and escalation of HR tickets from employees, managers, and people partners to answer queries regarding processes, HR information (visas, benefits, policies and practices) and Workday actions

  • Work with the People Systems support team and Delivery Hero stakeholders to solve technical system issues and recommend system enhancements

  • Manage ticket log, identifying trends and subsequent solutions for repeated inquiries

  • Increase system adoption, acting as a SME and trainer for Workday 

  • Lead a team of 10+ on the People Solutions Team

  • Proactively keep track of and assess changes in the local markets to upskill solution team

  • Analyze and summarize the queries received to produce metrics that help to educate and upskill stakeholders

What Did We Order?

  • 5 -7 years of experience in a center of excellence/shared services model

  • Experience with Workday required

  • Solution-oriented with the ability to synthesize information, remove roadblocks, and create new solutions

  • Ability to lead a team and manage stakeholder relationships across the region

  • Attention to detail, process oriented, and strong communication skills

  • Experience using any Ticketing system (Jira, etc)