Overview

Job Location:
Cairo – Masr Helwan Elzarae Street

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

This role will be the first point of contact for every employee queries across the region (9 countries), to support the automation process among the People Operations department and allow a constant support to every employee in our organization. Be a part of this new team launching the People Solutions program across talabat!

What’s On Your Plate?

  • Attend HR tickets (infos) from employees and managers to answer doubts and queries regarding processes, HR information (visas, benefits, policies and practices) and Workday actions

  • Attend HR tickets (actions) from employees requesting HR admin tasks, like salary certificates, benefits enrollment, etc

  • Work with the People Systems support team to solve technical issues coming from employees and managers requests’ within Workday

  • Act as an SME and trainer for the Workday HCM module

  • Supervise more junior people in the team (Associates)

What Did We Order?

  • Attention to detailed, process oriented, organized, good communication skills

  • 3-4  years of experience in a human resources operations role, customer facing

  • Experience using any HRIS systems (Workday, Oracle, SAP, etc)

  • Experience using any Ticketing system (Jira, etc)

  • High level of English spoken and written