Overview

Job Location:
College Station, TX

Job Title

IT Business Analyst I

Agency

Texas A&M University System Offices

Department

Workday Services

Proposed Minimum Salary

$4,166.67 monthly

Job Location

College Station, Texas

Job Type

Staff

Job Description

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 11 universities, a comprehensive health science center, eight state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan with 8% employer contribution through Teachers Retirement System of Texas (TRS); tuition assistance; and wellness programs to promote work/life balance.

Salary:

$3,657.33 – $4,166.67 per month commensurate with experience.

Job Description Summary:

The IT Business Analyst I, as a member of the Workday Services Team, in collaboration with the Associate Director, Workday Services for Staffing, will perform analysis, configuration and testing efforts to support an enterprise-wide Human Capital Management system on behalf of the Texas A&M University System. 

Responsibilities:
– Perform routine IT Business Analyst I functions. Help collect, analyze, review and document business needs.

– Assist team leads to optimize Workday business processes, to continuously improve the Workday application and to investigate processing scenarios.

– Analyze and troubleshoot defects and/or errors to the point of resolution or escalation.

– Execute on configuration and testing, as directed by the team lead.

– May execute routine corrections to data records.
– Uses independent judgment to assess client needs, troubleshoot problems, and resolve issues.
– Participates in the planning and testing of configuration changes to enhance the functional area.
– Contributes to the design and content for training for end-users.
– Serves as point of contact for complex questions and requests.
– Collaborate with System Enterprise Application, training and communication teams.
– Participate in training and professional development sessions.
– Respond to and resolve second tier customer service tickets in a timely manner; identify problems and escalate issues as needed.
– Other duties as assigned.

Education and Experience:
– Bachelor’s degree in applicable field or equivalent combination of education and experience.
– One year of related experience.

Knowledge, Skills and Abilities:
– Knowledge of word processing and spreadsheet applications.

– Knowledge of advanced process analysis, troubleshooting, problem solving, client relations, requirement assessment and analysis, project management methodology, context and interrelationships.
– Excellent written communication, analytical, interpersonal, and organizational skills.

– Ability to multitask and work cooperatively with others.

Other Requirements:

Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.