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Reporting directly to the VP – Finance, this Director – US Payroll Operations role will work in partnership with existing out-sourced payroll function to successfully execute the payroll of approximately 10,000 US employees and a number of International Assignees.  You will be directly responsible for daily vendor management and the accuracy of the US payroll and tax processes. You will also direct the coordination of a complex multi-company, multi-jurisdictional payroll function.

About the Role

In this opportunity as Director – US Payroll Operations, you will:

  • Manage payrolls with varying pay delivery frequencies by partnering and providing oversight to our payroll vendor.
  • Be responsible for payroll delivery, vendor management, operational effectiveness initiatives, service level metrics and management of end-to-end controls for payroll processes while also developing a team culture of continuous improvement
  • Be accountable for audit support, compliance support, service delivery excellence, governance with key business partners, driving process improvement and automation as well as staff development
  • Provide consistently accurate, efficient, scalable, and cost-effective payroll services that exceed industry standard performance benchmarks while providing business value to our stakeholders.
  • Partner with appropriate resources on complex pay transactions (i.e. executive benefits, stock units, and international assignees) and identify issues that exist and work with various internal and vendor based operational teams to identify root cause of payroll system issues, assess risk and implement mitigation plans to minimize or eliminate future occurrence
  • Design, develop, and implement payroll business processes, polices and work rules; and create and maintain payroll process repository
  • Support proper segregation of duties, Sarbanes-Oxley controls, and internal self-audits.
  • Foster an environment in which customer needs and requirements are anticipated and expectations are exceeded. Analyze actual data for trends, drivers and performance results against industry benchmarks to drive SLA compliance/quality improvement
  • Proactively manage year-end payroll auditing, validation, and approval
  • Ensure compliance with Local, State and Federal tax withholding, remittance and reporting responsibilities.
  • Manage the third-party vendor(s) that are responsible for the administration of the registration or closure of employment tax authorizations as well as the remittance and reporting of payroll tax.
  • Work closely with appropriate teams to ensure appropriate tax withholding methodologies are applied to employee equity, non-cash compensation and supplemental compensation.
  • Be the primary contact for payroll tax related issues, research with partners to troubleshoot and resolve complex issues.
  • Manage vendor relationship(s) to deliver timely, accurate and compliant payroll
  • Interpret company policies affecting payroll procedures and recommend enhancements as needed
  • Ensure compliance with all corporate policies and procedures.
  • Manage the various audits, such as employment tax audits and internal/external audits related to US Payroll
  • Support vendor governance routines and ensure our vendors are meeting or exceeding contractual SLA’s
  • Partner with People Accounting to ensure payroll transactions are properly classified and in compliance with general accounting principles, and audit requirements
  • Manage staff engaged in the support of the vendor processing payroll, time and attendance, relevant deductions, and overall compliance; create an environment that is conducive to full performance; and ensure continuous training, and high morale
  • Collaborate with Benefits, Compensation, Global Payroll and HR communities in the support of Business initiatives
  • Regularly provide coaching and mentoring sessions that promotes employee performance and development, creating a motivational and rewarding environment of continuous learning & growth

About You

You’re a fit for the role of Director – US Payroll Operations if your background includes:

  • Minimum 8+ years relevant experience managing a US payroll operations team preferably in a medium to large, corporate environment with multi-jurisdictional payroll
  • Demonstrated experience and knowledge of Payroll Tax and employment regulations
  • Knowledge of Executive Compensation, equity and long-term incentive processing requirements
  • International Assignee processing requirements
  • Knowledge of accounting, with a focus on payroll accounting
  • Experience with internal controls aimed at reducing operational risk
  • Strong verbal and written communication skills and the ability to work collaboratively across teams and vendors
  • Strong client service mentality; able to develop strong working relationships with team, internal partners and vendors to deliver high quality service
  • Ability to successfully handle numerous priorities in a dynamic environment
  • Experience mentoring and coaching a team
  • Experience with Mergers and acquisitions as it relates to payroll
  • Experience with Workday HR/Payroll/Time Reporting/Absence Management is a plus
  • Experience with Shared Service and Regional Delivery models for payroll
  • Certified Payroll Professional (CPP) Designation is desired
  • Advanced knowledge of MS productivity tools (MS Office); Word, PPT, and Excel
  • Project Management mindset and experience
  • Highly motivated, accountable and responsible
  • Ability to research, identify and resolve complex payroll issues
  • Understanding of international assignees and shadow payroll processing
  • Some travel may be required

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • COVID-19 Response: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: work from anywhere (in country); caregiver paid time off, bereavement leave; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
  • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


COVID-19 Vaccination Status Information Requirement (US employees only):

Thomson Reuters is committed to ensuring the continued safety of our employees in regards to Covid-19. While vaccination is not required for consideration or employment at this time, to inform our site planning and policies, we require all Thomson Reuters employees to verify their vaccination status upon starting with the Company.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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