Overview

Job Location:
MN – St. Paul

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Human Resources

Target Openings

2

Job Description Summary

The Employee Services Unit (ESU) is a global inbound contact and transaction processing center that handles general HR questions within the six centers of excellence: Benefits, Contact Center, Leave of Absence, Payroll, Staffing Operations, and Talent Management Administration (TMA) supporting US, Canada, UK, and Ireland.

As part of the Staffing Operations team, The Associate, HR Operations, gains an understanding and knowledge of Travelers staffing related policies and practices. Serves as the primary contact for the hiring team to complete the administration of the hiring process for internal and external hires which includes offers of employment, background screenings and new hire setup. Supports the Talent Acquisition team by working with our background check provider to research and resolve issues. Provides customer satisfaction through highly responsive services providing timely and accurate answers to inquiries.

Primary Job Duties & Responsibilities

  • Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.
  • Responsible for routine data entry and case support.
  • Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data).
  • Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.
  • Tracks all inquiries and escalates to other areas across HR to provide resolution as needed.
  • Maintains accurate documentation of all questions/concerns from internal and external customers.
  • Understands and follows all policies and procedures.

Minimum Qualifications

  • High school degree or equivalent required.

Education, Work Experience, & Knowledge

  • Bachelor’s Degree in Human Resources or related preferred.
  • 1 year of HR or equivalent customer service experience preferred.
  • Experience with Workday preferred.

Job Specific Technical Skills & Competencies

  • Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
  • Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.