Job Location:
MN – St. Paul

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Human Resources

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$45,800.00 – $75,500.00

Target Openings


What Is the Opportunity?

The Employee Services Unit (ESU) is a global inbound contact and transaction processing center that handles general HR questions within the six centers of excellence: Benefits, Contact Center, Leave of Absence, Payroll, Staffing Operations, and Talent Management Administration (TMA) supporting US, Canada, UK, and Ireland.

As a part of the Benefits team, the Specialist, HR Operations, applies understanding and knowledge of Travelers benefit related policies, procedures and the benefit system and utilizes them to ensure that employees have the benefit coverages elected and the correct deduction amounts are withheld from the employees pay check. The duties for this job can include: setting up employee benefits in the system such as health, life, disability insurance, retirement plans, flexible spending accounts etc. in a timely and accurate manner. Researches and resolves employee benefit and annual enrollment questions and issues. Assists in training incoming benefit associates when needed. Keeps current procedures up to date.

Travelers offers a hybrid work location model that is designed to support flexibility. #LI-Hybrid

What Will You Do?

  • Independently supports complex data entry/cases and review into HR technology; identifies the impact of changes within COE.
  • Provides high quality customer service by taking action to meet customer needs in a timely and accurate manner.
  • Seeks to increase customer satisfaction; establishes and maintains effective relationships with customers; builds trust.
  • Monitors trends and proactively seeks ways to improve processes to enhance quality, efficiency, and customer experience.
  • Identifies process improvement opportunities.
  • Participates in routine projects as a subject matter expert. May participate in more complex projects.
  • May provide guidance and training to associates and representatives.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor’s Degree in Human Resources or related preferred.
  • 3 years of HR or equivalent customer service experience preferred.
  • Has a strong understanding of one or more HR Operational focus areas, such as payroll, benefits or staffing, or considered a growing subject matter expert in one focus area.
  • Strong experience with Workday preferred.
  • Advanced experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
  • Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.
  • Strong attention to detail.

What is a Must Have?

  • High school degree or equivalent required.
  • A minimum of 1 year of HR or equivalent experience required.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.