Overview

Job Location:
Little Rock

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Type of Position:

Professional Staff – Student Affairs

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Student Assistance and Transition

Department's Website:

ualr.edu/newstudents

Summary of Job Duties:

The Assistant Director oversees Orientation and the AskDesk and provides strategic direction and leadership for orientation programs in collaboration with students, faculty, staff, and community partners. As part of a highly collaborative environment that emphasizes student recruitment, retention, and customer service, this position focuses on student transitions, orientation programming, and the enrollment experience and oversees the front-line customer service representatives in the Charles W. Donaldson Student Services Center. The incumbent communicates fundamental advice on basic procedures related to admissions, records and registration, orientation, financial aid, and other student services; triages for seamless handoff to departmental experts; and continues the mission of TTAC to provide a high level of support and customer service to students who are between admission and enrollment.
This is a full-time, 12-month, non-exempt position in the Division of Student Affairs. This position is governed by state and federal laws, and agency/institution policy.

Qualifications:

MINIMUM EDUCATION/EXPERIENCE:

  • Bachelor’s degree plus two years of relevant higher education work experience;

  • Master’s Degree or Bachelor’s plus two years of relevant higher education work

  • experience.

PREFERRED EDUCATION AND/OR EXPERIENCE:

  • Master’s degree;

  • Experience with Banner, Slate, and Workday.

JOB DUTIES AND RESPONSIBILITIES:

  • Oversee the development and implementation of comprehensive orientation;

  • Experience for new freshman, transfer, online, and nontraditional student;

  • populations with a variety of campus partners, students, and stakeholders.

  • Oversight of all logistical details of orientation, including the process for scheduling and confirming the attendance of students;

  • Oversee the leadership development and growth of students through recruiting,

  • selecting, training, supervising, and mentoring student leaders;

  • Serve as a department liaison to university community including the academic

  • colleges, faculty, departments, and students;

  • Assist in the development and management of publications and communication

  • plans;

  • Serve as an advocate for first year students, new transfer students, and students

  • in transition;

  • Provide comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to appropriate departments for further assistance as necessary;

  • This position will be providing this level of service in person, over the phone, email and other platforms;

  • Collaborate with all areas of enrollment services and other closely related departments to develop and explain policies and procedures to all students;

  • Be able to anticipate students' needs by considering all aspects of the enrollment cycle;

  • Utilize critical thinking, problem solving and experience with student issues to be proactive in addressing potential student concerns, identifying potential barriers within the student enrollment process and initiating steps resulting in resolution;

  • Supervise a Customer Service Specialist charged with answering and directing the main university line;

  • Hire, train, and supervise multiple student assistants or extra labor that will help with customer service and information dissemination within the Division and across the university;

  • Serve on appropriate university committees;

  • Assist with the assessment and evaluation of programs and services, and prepare and maintain appropriate periodic/special operations reports;

  • Oversee the fiscal management of orientation resources;

  • Perform additional duties as assigned;

  • General Days/Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m. 

  • Travel to conferences and training sessions are required;

  • Evening and weekend hours are necessary to successfully perform all job responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Student development theoretical constructs student transition, student leadership;

  • development models and facilitation, organizational management, research skills,

  • counseling skills;

  • Understanding of higher education administration, personnel and fiscal;

  • management, multicultural and diversity sensitivity;

  • Classroom or workshop teaching experience;

  • Participation in professional associations related to the field, high ethical;

  • standards, event planning, programming, and management;

  • Knowledge of Workday, Banner, Slate, preferred. 

Additional Information:

Salary Information:

Commensurate with education and experience.

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Leah Ford
Director of Trojan Transition and Assistance Center
[email protected]

Jonathan Coleman
Interim Assistant Vice Chancellor for Enrollment Management
[email protected]

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Financial Credit Check, Motor Vehicle Reports Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking

Frequent Physical Activity:

Standing, Walking

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes