Overview
Job Location:
Main Campus
If you are a current University employee, please use the internal career site to apply for this position.
Job Description
This posting is for a full-time, 12-month, exempt position. Reporting to the Vice President for Enrollment & Marketing, the Director of Admissions Operations will oversee the Admissions Records Department in support of the University of Findlay’s undergraduate, graduate, and online admissions functions. This position is responsible for ensuring a comprehensive and efficient workflow across enrollment operations, with a commitment to superior internal and external communication, process optimization, and data integrity.
Slate CRM experience is required for this role.
Essential Functions
This position requires regular, predictable, and reliable attendance in the office environment.
1. Manage enrollment data and operations, serving as the secondary liaison to the University’s information technology office, financial aid, student records, and student billing teams.
2. Lead the implementation, management, and optimization of the Slate CRM to support application processing, communication flows, and reporting.
3. Oversee prospective student file processing to ensure timely and accurate admissions decisions and data integrity.
4. Directly supervise the processing staff and assist with the design, implementation, and maintenance of Slate CRM, Workday, and other admissions-related technologies.
5. Develop and refine admissions processes and systems, including database testing, new technology initiatives, and data loads to enhance efficiency.
6. Fulfill data requests from campus departments and vendors, run weekly enrollment reports, and provide training to end users on Slate CRM and other admissions technologies.
7. Establish and maintain quality control protocols to ensure accuracy and consistency in admissions operations, including documenting standard processes and workflows.
8. Collaborate with internal and external teams to communicate system needs, design testing protocols, and report technical issues as they arise.
9. Assist the Vice President for Enrollment & Marketing in evaluating and developing new initiatives to improve the University’s communication plans and enrollment strategies.
10. Perform all other duties deemed appropriate for this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Required: Expertise in Slate CRM for admissions and enrollment management.
2. Preferred: Experience with Workday.
3. Proven success in managing and coordinating multiple concurrent projects in a fast-paced environment.
4. Goal-oriented with strong initiative, creativity, and organizational skills.
5. Strong collaborative mindset, working effectively within the enrollment management team and across departments.
6. Strength in providing support and training to functional users of admissions technology.
7. Demonstrated ability to lead, manage, and motivate staff, fostering a cooperative and results-driven team environment.
8. Excellent customer service and communication skills, both written and verbal, with the ability to engage effectively with prospective students, staff, faculty, and external stakeholders.
This role is critical to the University’s enrollment success, ensuring that admissions operations remain efficient, data-driven, and student-focused.
Supervisory Responsibility
This position has supervisory responsibilities as assigned.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time 12-month position, and general hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
Some evening and weekend work are required, and some overnight travel are expectations of this position. A valid US Drivers’ license with a safe driving record is required.
Required Education and Experience
1. Bachelors’ degree.
2. 3-5 years of related industry experience.
3. Progressive experience and demonstrated ability in database management, research, and analysis in admissions or other higher education function.
4. Extensive knowledge and experience with the execution and management of student records and CRM information systems.
5. Proficiency in Microsoft Office.
6. Strong data entry and student data privacy and security standards.
7. Proven success in managing and coordinating multiple concurrent projects.
8. Goal-oriented with strong initiative, imagination and organizational qualities.
Preferred Education and Experience
1. Master’s Degree.
For optimal consideration of your applicant file, faculty applications must include a cover letter; current Resume or Curriculum Vitae; a statement of teaching philosophy; and the contact information for three professional references with your application. Staff applications must include a current Resume or Curriculum Vitae and cover letter with your application.
The University of Findlay is an Affirmative Action/Equal Opportunity Educator and Employer. It is the university's policy to prohibit discrimination and provide equal opportunity to all employees and applicants for employment, without regard to their race, sex (including gender identity/expression), color, religion, ancestry, national origin, age, disability, veteran status, military or sexual orientation.
