Overview

Job Location:
Franklin Building

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn’s vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information. 

Posted Job Title

Senior Training Specialist (Financial Systems and Training) – Division of Finance

Job Profile Title

Training Specialist Senior

Job Description Summary

Partner with training and Subject Matter Experts (SMEs) to analyze training needs. Design, develop, and deliver coordinated programs (both web-based & instructor-led), using best practices of instructional design and adult learning theory to support University goals and improve individual performance. Serve as department representative on committees and project teams; manage all facets of assigned projects related to development and implementation of training solutions, including technical, logistics, and communications.

The role of the Senior Training Specialist is to provide/facilitate instruction on a wide variety of financial and administrative enterprise level applications and their related policies, procedures, and business processes. Includes mastery of existing training materials as well as regular updates and modifications of trainer paths, courseware, and support documentation.

Additional responsibilities will include: Using the University Learning Management System to record and track training, assisting SMEs with system and process testing, generating and testing sample data for training environments, conducting train-the-trainer sessions, and remaining current on training and educational products and methodologies.

In the Division of Finance, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative. We are committed to actively fostering diversity, inclusion, and cultural competency throughout our operational efforts in the Division of Finance. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Penn’s values.

We take pride in the myriad ways that diversity enriches our curriculum, and the cultural and social life of our campus. Penn’s commitment to achieving eminence through diversity is ultimately a commitment to creating a more vibrant university so that our graduates will be both stimulated and empowered to shape a better world.

Job Description

  • Design, develop, and deliver web-based courseware using best practices of instructional design and adult learning theory to support University goals and improve individual performance. (25%)

  • Deliver instructor-led training programs on a wide range of policies, procedures, business processes and enterprise level systems as they relate to finance and business administration throughout the University. Facilitate scenario-based classroom training sessions. (30%)

  • Provide timely response to end-user inquiries and request for support of training related content through BEN Helps Support Portal. (10%)

  • Training and classroom support activities, including using the University Learning Management System to record and track training, generating and testing sample data for training environments, conducting train-the-trainer sessions, and remaining current on training and educational products and methodologies. (10%)

  • Regular maintenance and updates of trainer paths, courseware, and support documentation for an expanding library of content. (10%)

  • Serve as department representative on committees and project teams; manage all facets of assigned training projects related to development and implementation of training solutions, including technical, logistical and communications aspects. (10%)

  • Partner with Subject Matter Experts (SMEs) to analyze training needs and to design, develop, and deliver coordinated programs using best practices of instructional design and adult learning theory. Assist SMEs with system and process testing, as needed. (5%)

Qualifications:

  • Bachelor’s Degree and 5 years to 7 years of experience or equivalent combination of education and experience is required.

  • Demonstrated classroom presentation and management experience.

  • Strong knowledge and understanding of instructional design and adult learning theory and application.

  • Proven experience in curriculum design and delivery.

  • Very strong presentation, verbal and written communication skills.

  • Ability to work in a challenging and fast paced, collaborative environment

  • Ability to troubleshoot/navigate through technically challenging problems involving integrated systems.

  • Experience with eLearning creation and software is required; Articulate 360 experience is preferred.

  • Experience with learning management systems; SAP/SuccessFactors and Workday Learning preferred

  • Experience providing customer support through a CRM tool; FreshService experience preferred

  • Understanding of eLearning and mobile eLearning standards (SCORM, AICC, HTML5, etc.).

  • Experience with financial and business processes preferred

  • Excellent interpersonal, communication and presentation skills

  • Demonstrated ability to be detail-oriented and accurate. Able to handle multiple tasks simultaneously. Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines.

  • Must be flexible, show effective judgement, discretion and have the ability to handle confidential financial matters

  • Work effectively in a highly matrixed and decentralized environment with the ability to navigate through ambiguity and demonstrate appreciation and support for diversity, inclusion and belonging in a constantly evolving academic/higher education environment.

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

Division of Finance

Pay Range

$50,684.00 – $91,232.00

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

  • Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay