Job Locations:
San Antonio Home Office I
Phoenix Campus (Main)
Tampa Campus
Charlotte, NC – CENTS
Colorado Springs Campus
Plano Legacy


Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Workday HRIS Payroll Analyst I to serve as a point of contact or a proficient knowledge resource for HR business projects involving the development, implementation and testing of systems modifications.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

The Workday HRIS Payroll Analyst is responsible for researching, analyzing, troubleshooting and resolving issues that impact data quality and integrity. Collaborates with management in enhancing the HR infrastructure by providing input towards HR Information Solutions solutions. Assesses overall project and operational risk and develops mitigation plans.

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year. 

What you'll do:

  • Leads and facilitates moderately complex HR business projects involving systems and/or business processes to obtain business goals and operational objectives with oversight from senior team members or management.

  • Assists with assessing overall project and operational risks and participates in the development of mitigation plans.

  • Organizes and facilitates working teams guiding them in development and delivery of work products.

  • Researches, analyzes, troubleshoots and resolves issues related to system modifications and/or data integrity.

  • Responsible for data quality and integrity by ensuring system output is monitored and interfaces and systems are validated.

  • Partners with the IT community or vendor customer service as necessary to assist customer in resolving system and/or data issues.

  • Partners with clients to document and understand requirements; this may include, but are not limited to, business requirements, use cases / user stories, functional requirements, configuration requirements, data and reporting requirements, test case development and integration requirements.

  • Remains current on HR system and data practices in order to implement new ideas as well as leverage system technology for operational effectiveness.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

  • 4 years of Human Capital Management (HCM) application support and development experience, including system configuration in a mid-large sized work environment.

  • Detailed knowledge of one or more HR business functions (Staffing, Compensation, Payroll, Employee Relations, Leadership and Professional Development, Benefits, and Workforce Analytics).

  • Demonstrated success consulting with team level customers to understand their business needs and offering technology solutions.

  • Proven ability to critically evaluate information gathered from multiple sources, reconcile conflicts, evaluate options and propose solutions to complex issues.

What sets you apart:

  • Experience with ongoing design, deployment, and maintenance of the Workday Payroll system.

  • Experience and understanding of Absence and/or Time Entry configuration.

  • Experience with consultation to the Payroll Team by gathering requirements, providing solutions and impact analysis.

  • General Ledger experience.

  • Workday Pro Certification(s).

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490 – $136,690. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.