Winston Salem, NC
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Job Description Summary
Under minimal supervision, provides professional guidance, consultation, and support to students and University constituencies on matters, trends, and issues pertaining to advisement and/or retention of students of the College. Handles or provides consultation on complex individual issues related to the academic policies and procedures of the College.
● Provides advising to students and consultation and guidance to parents, faculty and administrators regarding academic matters.
● Meets with students on a daily basis to process requests for study abroad approvals, late drops, late adds, credit overloads, and other issues related to the academic policies and procedures of the College.
● Communicates action on student cases to administrative offices on campus.
● Counsels students who find it necessary to leave the University. Accepts and processes requests for readmission to the College.
● Tracks assigned students throughout their lower division academic careers and consults with assigned students’ faculty advisers periodically to assure students are progressing academically.
● Serves as a liaison between the Office of Academic Advising and assigned divisions, departments, programs, majors and residential groupings.
● Provides supplemental advising to students in assigned departments, divisions, programs, majors, and residential groupings.
● Provides initial support for students facing personal challenges of mental and physical health, including difficult conversations, and connects students with appropriate university support resources.
● Serves as a liaison between the Office of Academic Advising and campus partners, including the University Counseling Center, Center for Learning, Access and Student Success, and the CARE Team.
● Supports projects of the Office of Academic Advising and related academic committees.
● Serves as a liaison between students and the Committee on Academic Affairs.
● Works with faculty members and administrators to determine whether or not students have valid reason(s) to be withdrawn without penalty from individual classes or from an entire semester; communicates these decisions to other offices in the University.
● Receives and investigates reports from faculty members and/or academic advisers regarding students with excessive absences, poor academic performance and failure to attend class.
● Receives and makes decisions on requests from students to obtain part time status.
● Assists with the planning and execution of OAA Academic components of new student orientation.
● Assists with registration of incoming, first-year students.
● Assists with recruitment and assignment of lower division and student advisers.
● Solves problems associated with academic matters involving student advising.
● Other Duties as assigned by the Assistant or Associate Dean.
Required Education, Knowledge, Skills, Abilities:
● Bachelor’s degree plus one to three years related experience, or an equivalent combination of education and experience.
● Knowledge of Wake Forest University academic policies and procedures or ability to learn in a short period of time.
● Knowledge and understanding of student academic advising, development, retention issues, trends, and programs.
● Knowledge and understanding of strategies to robustly support first-generation, international, ethnic minority, and LGBTQ+ students in an academic environment.
● Excellent written and oral communication skills.
● Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
● Ability to make decisions using individual discretion and independent judgment.
● Ability to counsel students and communicate with parents, faculty members, and administrators.
● Ability to perform multiple tasks and prioritize as necessary.
● Proficiency in Workday Student, Banner, Microsoft Word, Excel, Power Point, web design and maintenance, virtual meeting tools and software, internet privacy and security protocols, and other relevant online and software-based tools. Proficiency in the secure, professional use of social media.
● Ability to learn new programs, including student records and information systems.
● Ability to maintain confidentiality of information and records; ability to manage and distribute information appropriately.
● Ability to use good judgment and discretion in responding to inquiries.
● Ability to analyze and solve problems.
● Ability to investigate and analyze information and to draw logical conclusions.
● Knowledge of rules, regulations, and laws regarding student records.
● Ability to work a varied physical or remote schedule if needed.
● Commitment to participating in regular professional development.
Preferred Education, Knowledge, Skills, Abilities:
● Master’s degree preferred.
- Responsible for own work only.
- Works with minimal supervision.
- Reports to the Assistant Dean for Academic Advising.
- Authority to approve policies as set out by the Office of the Dean of the College and the College as a whole.
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.
Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Additional Job Description
Time Type Requirement
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.