Job Location:
Winston Salem, NC

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.


Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.


Current  Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History. 

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The position is responsible for maintaining, supporting, and trouble-shooting issues in the student information system (Banner) and the degree audit system (Degree Works) during the University’s transition to Workday Student. This position collaborates with Office of the University Registrar staff and other departments that produce and consume data; therefore, the position needs to understand the downstream impact of changes to student information. This position partners with Information Systems to troubleshoot system issues as needed.
This is a fixed-term position available August 2023 through December 2024 and is eligible for hybrid or remote work.

Job Description

Essential Functions:  

  • Banner Admin user of student forms, self-service, AIP, and BCM
    • Maintain all elements of the course catalog
    • Schedule, audit, and update course sections
    • Award degrees and honors
    • Research and resolve registration issues
    • Maintain student status, type, and program of study
    • Process grades, calculate GPA, and determine Dean’s List eligibility
    • Set up term dates and registration statuses
    • Create and assign time tickets
    • Process and award transfer credit
    • Set up new users and assign security
    • Troubleshoot issues related to any student form or job
    • Communicate with information systems in a technical manner
    • Assist students, faculty, and staff with issues in self-service
    • Create new action items for specific populations
    • Create scheduled communications for specific populations
    • Understand where student data lives within the database and report out
  • Degree Works user of Controller, Dashboard, and Transit
    • Set up new users and assign security
    • Bridge users, students, and course from the Banner database to Degree Works
    • Apply exceptions appropriately in the Dashboard
    • Troubleshoot issues related to Dashboard
    • Communicate with information systems in a technical manner
    • Assist students, faculty, and staff with issues in self-service
  • WIN application management
    • Assist staff with issues related to the WIN applications
    • Communicate with information systems in a technical manner

Other Functions:

  • Independently organize and plan work around required deadlines.

Required Education, Knowledge, Skills, Abilities:  

  • Banner Admin student power-user experience

Preferred Education, Knowledge, Skills, Abilities:  

  • Able to query the Banner database using reporting software
  • Degree Works or other degree audit software administration experience

Personnel Accountabilities:

  • Responsible for own work

Additional Job Description

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.