Job Location:
Winston Salem, NC

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.


Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.


Current  Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Worklet and select Find Jobs. Locate the position and click Apply. Update your Education and Job History. 

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

This position is responsible for analyzing, configuring, maintaining, and training for systems and applications within the Financial Services. Position partners with supported units to analyze business and user needs, document / update requirements, design and implement application features, define best practice business processes, maintain strong security controls and develop operational and management reporting. Position acts as a liaison between Financial Services, Information Systems and third party service providers.

Job Description

Essential Functions:

  • Configures and administers supported applications to meet campus requirements, including Workday Finance/Payroll business process and security. Analyzes and documents business processes and needs, understands the scope of modifications, creates effective design specifications, and participates in the development and testing/evaluation of system design, integration and reporting efforts.

  • Assists with creating functional report and dashboard specifications and defines technical specifications. Creates or enhances reports and dashboards. Partners with users to test reports. Creates report documentation. Ensures reports and dashboards function efficiently and securely.

  • Manages the interfaces between applications to ensure that data is flowing efficiently and correctly between the systems. Performs data clean-up activities when data becomes out of sync.

  • Evaluates system impact as a result of available upgrades, including patches/fixes, and business change requests. Leads discussions with users to assist them with understanding impacts and how to appropriately perform user acceptance testing for upgrades. Performs testing in collaboration with users, Information Systems, and third parties for supported application upgrades and any business process enhancements.  

  • Leads the investigation and resolution of application issues encountered by users.  Logs support incidents to software vendor and coordinates timely problem resolution with user and/or Information Systems staff as needed. Acts as a Workday Named Support Contact.

  • Develops user documentation and trains users on supported applications for both the initial rollout and new features and enhancements implemented during upgrades.  Provides advanced end user system support and troubleshooting.

  • Develops, maintains and reviews application security access for departmental and campus users to ensure internal controls are maintained systematically and data is protected from unauthorized access. Accountable for executing and getting approval for Workday security reviews on a rolling basis (e.g. weekly, quarterly and annual reviews).  Participates in Office of Internal Audit reviews.

Other Functions:

  • Performs other related functions and duties as required.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor’s degree preferably in a business, accounting or computer science-related major and at least five years of experience implementing and/or maintaining ERP systems and related applications or an equivalent combination of education and experience.  

  • Knowledge of ERP systems (e.g.Workday, Banner) and in particular the Finance module and the Workday security model and business process framework.  Knowledge of Workday-related third-party tools. 

  • Knowledge of reporting applications (preferably Workday and Cognos).

  • Familiarity with higher education administration current best practices and leading edge technologies.

  • Ability to manage the relationship and coordinate the work of external software vendors.

  • Ability to maintain the security and confidentiality of any proprietary or sensitive data in any medium regarding the university or its students, faculty, or staff. 

  • Knowledge of Microsoft Office (including Access and Visio).

  • Solid written and verbal communication skills are required; must have the interpersonal finesse to interact effectively within the organization and with external suppliers.

  • Extreme organization skills, a detail orientation, and a proven ability to follow projects and issues through to completion are required.

  • Ability to work in a team environment, both as a participant and project leader.

  • Must be comfortable in an environment that places high emphasis on continual improvement, teamwork, and excellent customer service.

Preferred Education, Knowledge, Skills, Abilities:

  • Understanding of SQL and extracting / updating data from Oracle and mySQL databases.

  • Experience working in a finance, accounting, student financial services, or auxiliaries function.

  • Knowledge of project management methodology and practices.  



Responsible for own work.

Additional Job Description

Wake Forest University requires proof of full vaccination with an FDA approved or authorized COVID-19 vaccine for all positions posted on or after September 13, 2021.  Wake Forest University requires that you provide satisfactory proof of full vaccination status to Human Resources within three days of your hire date. You must also maintain full COVID-19 vaccination status, as classified by the CDC, during your employment at Wake Forest University.

Consistent with federal, state and local law, Wake Forest  University will consider accommodations for disability- and religious-based reasons unless providing an accommodation would result in an undue hardship to the University.  

If you seek an accommodation from the vaccination requirement for disability- or religious-based reasons, you should contact Human Resources.

New employees who are hired into positions posted prior to September 13, 2021, offers of employment made to new employees prior to that date, and employees for positions at Graylyn Conference Center are generally exempt from the vaccination requirement unless the employee’s position is otherwise subject to a vaccination requirement due to the essential components of the position as described in Policy.

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.