Job Location:
Winston Salem, NC

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.


Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.


Current  Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Worklet and select Find Jobs. Locate the position and click Apply. Update your Education and Job History. 

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Responsible for the design, development, and delivery of effective and engaging learning programs that support learning and organizational effectiveness for Finance and Administration Division initiatives, including technology initiatives, policy updates, business process changes and compliance initiatives. Using best practice learning and development methodologies, partners with supported units to lead projects through the instructional design process. Designs and maintains instructional materials for various audiences across multiple learning platforms (instructor-led, self-paced, and virtual classroom options).

Job Description

Essential Functions:

  • Analyzes training needs, opportunities, and develops a training curriculum in partnership with functional subject matter experts. Utilizes a multi-faceted approach to the development of training material content and delivery to encompass varied customer learning methods for individual, group, and online training using adult learning theories.  Facilitates training classes including preparing all materials and completing post-class activities. Coordinates the scheduling, participant registration, confirmation, and logistics of Finance and Administration learning events.

  • Develops new learning materials to include facilitator guides, participant guide, presentations, simulations, job aids, and assessments. Maintains existing training programs, materials, and documentation to ensure content is accurate and current.

  • Ensures proper maintenance of records of training activities, employee progress, and program effectiveness. Partners with functional management and subject matter experts to create and administer learning evaluation mechanisms and metrics. Analyzes results and evaluates program effectiveness to ensure desired objectives were achieved. Makes recommendations for training improvement and integrates changes in curriculum and/or courses. 

  • Evaluates current training needs of Finance and Administration staff and determines the most effective way of delivering information and skills to various audiences.

  • Develops, with functional management and individual staff, a training ladder approach to ensure staff in supported units are supported in functional roles and prepared for lateral and/or promotional opportunities.

  • Develops and maintains a Train-the-Trainer program to train and coach internal subject matter experts to deliver learning events.

  • Works with project teams and functional management, creates and deploys an appropriate web presence and content for training programs. Oversees the overall online presence of supported units.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor’s degree in an education or training development-related field and at least five years of experience implementing and/or maintaining training programs or an equivalent combination of education and experience.  

  • Demonstrated skill in instructional design and preparation of training aids, plans, and documentation that are based upon adult learning theories and result in effective learning retention strategies. Ability to update skills on a continual basis. 

  • Demonstrated knowledge of Workday Learning and/or other LMS platforms, specifically from an administrator / configuration perspective.

  • Knowledge and understanding of a wide range of training methods, techniques, and formats.

  • Demonstrated excellence in presentation and facilitation skills.

  • Demonstrated ability to deliver learning solutions on time and within budget following best practice project management processes.

  • Ability to be creative and flexible. 

  • Knowledge of project management methodology and practices.  

  • Ability to maintain the security and confidentiality of any proprietary or sensitive data in any medium regarding the university or its students, faculty, or staff.

  • Knowledge of Microsoft Office including Visio; demonstrated skill in design, desktop publishing, and web development tools (including Articulate Storyline, WordPress, TinCan API, Zoom or similar web conferencing application).

  • Solid written and verbal communication skills; must have the interpersonal finesse to interact effectively within the organization and with external suppliers.

  • Possess excellent organizational skills, orientation to detail, and a proven ability to follow projects and issues through to completion, while managing multiple simultaneous deadlines.

  • Ability to work in a team environment, both as a participant and project leader.

  • Must be comfortable in an environment that places high emphasis on continual improvement, teamwork, and excellent customer service.

Preferred Education, Knowledge, Skills, Abilities:

  • Professional training certification (CPLP).  

  • Experience working in a finance or administrative function.


  • Responsible for own work only.

Additional Job Description


This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.