Analyst, People Services Generalist

Analyst, People Services Generalist

The Analyst – People Services Generalist role supports the escalations and executive support team which is part of the broader services team with associates located in Bentonville, AR, and Bengaluru, India. The team supports Executives, HR Business Partners and associates with operational and transactional HR actions requiring a heightened level of customer experience via direct customer outreach, sense of urgency, critical thinking, quality research and investigation, and root cause analysis.  

About Team: People Tech and Services
The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most – supporting our customers and members. People Technology is one of the major segments of Walmart Global Techs Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience. People Serv

What you'll do:

• Assist in problem-solving efforts: Identify necessary resources, build trusting relationships within tech support teams, and quickly implement changes to resolve issues.
• Track and report team metrics: Monitor productivity and quality standards and effectively communicate the story of our work.
• Resolve complex problems: Identify and develop solutions for complex issues related to associate services, including access and pay, to ensure optimal service delivery.

What you'll bring:

• Hands-on experience with Workday and/or other HR information systems and/or case management systems. 

• Strong understanding of HR practices and ability to drive consistent execution. 

• Excellent communication and leadership skills. 

• Ability to build effective relationships with senior leaders and their direct reports to evolve the business.  

• Strong analytical and troubleshooting skills with experience in strategy, analytics, applying sound judgment, root cause analysis techniques, research and resolution.   

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores.

If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!