UX Research Program Manager

Overview

Job Location:
Denmark, Copenhagen

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

We are a diverse and multi-layered research team, responsible for applying insights to influence design, product, and strategic business decisions. We’re passionate about crafting an outstanding research organization at Workday, known for delivering high quality, timely insights that help the product team deliver solutions that support millions of employees around the world.

Our researchers are people from non-traditional research and design backgrounds, as well people from academia. Our five UX researchers are collaborating partners of the product teams and conduct research to bring insights to the teams that help them prioritize in planning.

Our product team is organized by personas and we work in an agile product development cycle with a “product trifecta”; a product manager, a product designer, and a tech lead. We are in the midst of modernizing research to share research responsibilities with the product trifectas.

About the Role

As a UX Research Program Manager at Workday Peakon you work closely together with the UX research team of five researchers and our product trifectas.

Our ideal candidate thrives as being “the spider of the web”; a social expert and solution-oriented person, who can identify and implement new processes. It’s someone who enjoys crafting and communicating overviews of our research tools and processes, as well as improving them together with the team. You’re capable of streamlining our tools, introducing, and implementing templates for research recruiting. 

You can comfortably lead all involved team members, being both an active listener and someone who can turn insights into action, e.g. identify a need for another tool or upgrade one of our process steps.

You will be leading the research operations for the Workday Peakon product, across eight product teams, and enable research projects through simplified screening, recruitment, panel management and incentives that make sense according to our needs.

Your background can vary between UX research, marketing, customer service, or similar, but you’ve shifted into a UX research operations role and have led UX research operations initiatives prior to this job.

Areas of responsibility include:

• Build strong cross-functional relationships

• Drive initiative to improve and lead our research panel 

• Lead recruitment and scheduling: templates, screeners, reminders, incentives

• Lead cross-functional sessions with research and product trifectas to upskill the team around research participation and to empower them in getting the most out of our research panel

About You

Basic Qualifications

• 3+ years of experience leading a UX research program

• 3+ years of experience working with research tools for at least recruiting, scheduling, conducting, and leading research data.

• 3+ years of experience leading recruitment and scheduling (crafting templates, screeners, reminders, incentives)

Other Qualifications

• Experience with democratizing research

• Detail-oriented and a skilled multi-tasker

• Excellent communication and collaboration skills for interacting with and leading multiple internal and external team members

• Excellent information management, and communication skills including presentation building, writing and speaking

• Passionate about process creation, standardization, and improvement

• You have successful and self-experienced templates, ready to potentially be integrated into our processes

• Experience working in a fast-paced, highly cross-functional organization

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!