Germany, Home Office
Switzerland, Home Office
Ireland, Home Office
Italy, Home Office
Spain, Home Office
United Kingdom, Reading
Sweden, Home Office
United Kingdom, London
Netherlands, Home Office
Denmark, Home Office
France, Home Office
Austria, Home Office
United Kingdom, Home Office
Do what you love. Love what you do.
At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
About the Team
The Workday Success Plans Team are all about our customers and their post Go-Live journey – we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments.
About the Role
Our team promotes Workday’s core values with ‘Employees’ being the first of them. This is why we:
offer remote working schedules
empower you to follow your desired career path & achieve professional and personal goals
encourage work-life balance and wellbeing;
are proud to champion equal opportunities for everyone.
We are looking for someone to join our team who is eager to learn with a creative mindset, support their colleagues and have fun.
The Workday Success Plans Delivery Team is a major pillar within Customer Enablement and delivers value to Workday customers through targeted / small scope micro consulting engagements. Our services are delivered by Workday experts acting as trusted advisors. In this role you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through their configurations, provide feature demonstrations and highlight standard methodologies.
Our team of professionals have a broad and deep understanding of Workday and enjoy the reward of helping customers solve problems, learn about new features and find greater value in their Workday investment.
What you can achieve in your first 12 – 24 months
Conducting research to ensure understanding of customer questions and related Workday concepts
Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks
Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements
Clearly and effectively communicating responses and value to customers
Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)
Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)
Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap
Keeping up to date with industry practices and the ability to engage with our customers on those topics
Helping drive the creation of new programs to drive customer feature adoption
In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:
Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimisation
Provide one-on-one customer configuration designs
Deployments including full deployment of Workday features
3+ years of experience with HCM and Talent Management systems , including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
2+ years of software consulting experience
Ability to travel up to 20%
Workday Certification in at least one of the following, HCM, Talent and Performance Management.
Ability to gain a thorough understanding of Workday concepts as new features are released.
Ability to distil complex concepts into understandable and relatable conversations with our customers.
Ability to multitask and work on multiple engagements and deliverables simultaneously.
Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making.
Excellent verbal and written communication skills.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!