USA – Florida – Orlando – Wycliffe USA Headquarters
Job Description Summary
The Staff Management HR Coordinator is responsible for performing professional-level HR duties, working closely with management. This includes responsibilities in areas such as employee relations, training, performance management, terminations, policy application, staff programs, file management, and labor law compliance in order to support the worldwide Bible translation movement.
Remote work arrangement available if living outside of Orlando, FL.
Essential Job Duties:
- Coordinate end of assignments, resignations, and terminations processes for paid and supported staff including conducting exit interviews, executing Workday HCM processes, and tracking and analyzing data.
- Coordinate staff milestones, ensuring accuracy and timeliness of deliverables. Perform research and administrative functions of the program.
- Coordinate Staff discounts program ensuring information for staff is accurate, answer inquiries, create announcements, schedule and update discount codes quarterly.
- Conduct weekly audits and compliance checks within systems. Monitor compliance with training courses. Assist with benefits enrollments as needed.
- Coordinate records management, file room maintenance, electronic files including medical files, and confidential files following appropriate retention and destruction guidelines.
- Monitor all HR inboxes to triage inquiries. Address policy and procedure-related questions for paid staff, members, and leadership. Assist with complex verifications of employment and inquiries. Perform administrative functions for department including but no limited to updating training manuals, returning voicemails, answering emails, updating annual staff holiday and payroll calendar, sorting mail, travel arrangement and other administrative functions as assigned.
- Develop and maintain a working knowledge of Wycliffe USA legislation and other professional resources in relation to job duties.
- Serve as a backup for HR assistant and other HR staff, cross-training in various areas, and participate in other special projects/duties as directed by supervisor.
Minimum Skills Set (KSAs):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Attention to Detail: Works in a conscientious, consistent and thorough manner. Demonstrates concern for thoroughness and accuracy, verifying that work has been done according to procedures and standards.
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Acts and makes decisions without unnecessary help or advice from other people. Seizes opportunities to enhance organizational performance.
- Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interest, able to build morale and group commitments to goals and objectives, supports everyone’s efforts to succeed, and recognizes accomplishments of other team members.
- Planning & Organizing: Prioritizes, plans, and adjusts work activities with frequent interruptions, uses time efficiently, ensures optimal use of resources, sets goals and objectives, organizes or schedules other people and their tasks, and develops realistic action plans.
- Organizational Awareness: Understands the Wycliffe family of organizations and the Wycliffe culture and works well within it.
- Serving Others: Works well with people, focusing on solving conflict using biblical principles, listening well to others, and developing God-honoring relationships. Is committed to understanding and meeting the needs of internal and external customers in a prompt, courteous, and professional manner in order to serve them well. Accepts feedback and responsibility for own actions and follows through on commitments. Reports to work and meetings on time.
- Communication Skills: Read, write, and understand standard English. Strong communication skills by phone, email and in person. Listens to others and communicates articulately, fostering open communication. Adapts communication (e.g., content, style and medium) to diverse audiences. Listens and gets clarification. Responds well to questions. Participates in meetings.
- Information Management / Confidentiality: Uses appropriate procedures to collect, organize, retrieve, maintain, and disseminate information. Has good judgment about what information is important and what is not, the level of confidentiality, and what should be communicated, how, to whom, and when. Handles confidential information to the highest standard to maintain the trust of internal and external customers. Maintains communications and information confidential as per applicable laws, ethical guidelines, and instructions.
- Human Resources Management: Understands and applies human resource management practices, policies, and principles. Demonstrates solid knowledge and ability. Recognizes broader implications i.e., follows guidelines and laws, while respecting the rights and needs of staff. Basic working knowledge of federal, state, and local legal requirements, government reporting regulations, and legal opinions affecting related areas, including recordkeeping, HIPAA, and exits.
- Computer Skills: Intermediate to advance knowledge of Google Workspace, Microsoft Excel, Word, and SharePoint as well as email and databases, including mail merge in Microsoft Office. Able to use the Internet for research purposes. Knowledge of electronic record-keeping systems, Workday preferred.
- Spiritual Bona Fide Occupational Qualification (BFOQ): Demonstrates desire and ability to support corporate Biblical and religious goals and participate in regular work related spiritual activities without mental reservation.
- Work-Life Balance: Maintains a conscious balance between work, spiritual, and personal life so that none suffer at the expense of others.
Education & Experience:
Bachelor’s Degree plus one to three years of related HR or administrative experience; or an equivalent combination of education, training, and/or experience. Missions experience also beneficial.