Job Locations:
Remote, Ireland
Remote, Singapore
Singapore, Singapore

Job Description

Director International Total Rewards

Come join our global Total Rewards team! In this role you will be responsible for design, administration, and monitoring of compensation & benefit programs in EMEA and APAC. This is your chance to be a working leader! Preparing materials and presentations for the regional leadership, people partners, and global leadership. Effectively communicating and leading consultation with key executives and outside consulting firms as necessary. Lead compensation and benefits related projects and initiatives involving multiple stakeholders with significant strategic and financial impact, partnering with other total rewards team members. Will also manage a team of 6.



  • Manage benchmarking, benefits analysis, salary increases, short-term incentives, long-term incentives, key metric tracking and policies

  • Provide total rewards consulting and thought leadership to assigned business leaders and business functions in close partnership with HR Business Partners and Talent Acquisition

  • Maintain awareness of the latest trends and regulations regarding global benefits & compensation. 

  • Partner with the Head of Total Rewards to proactively recommend improvements or changes to current and future programs, policies and processes for both immediate and long-term objectives

  • Consult with HR People Partners, Talent Acquisition team and Hiring Managers to build competitive offer packages for key strategic hires. Review and approve offer packages to ensure competitiveness and compliance with governance guidelines

  • Develop total rewards education and ensure effective communication/promotion of the company’s programs and practices to key stakeholders, employees & candidates globally

  • Create models to test and refine programs under various business scenarios and present findings to senior management. Special attention to attraction and retention metrics.

  • Participate in benchmarking forums, maintain policies and procedures and prepare related communications

  • Recommend process improvements including building salary ranges and guidelines, benefits and wellness programs and implementing new systems and tools

  • Partner with global colleagues on cross-functional projects, such as M&A support and stock plan administration, and HRIS systems implementations


  • Bachelor’s Degree or equivalent related total rewards experience (ideally 10+years); global experience in a global technology company is highly desired

  • Ability to work collaboratively and to cultivate and sustain positive relationships with internal and external clients and colleagues

  • Strong business partnership, customer service and process improvement orientation; excellent attention to detail and follow through

  • Ability to balance competing priorities in a fast-paced environment; strong sense of urgency in driving projects to completion

  • Excellent analytical, project management, interpersonal and influencing skills; strong written/verbal communication skills

  • Ability to drive and sustain operational excellence including automating processes, partnering with our stock administration and HRIS teams

  • Strong previous experience managing a team – with flexibility to work in different time zones to manage team

  • Strong working knowledge of EU regulations pertaining to compensation

  • Advanced analysis skills using Google Sheets or Excel plus strong Google Docs/Word and PowerPoint skills; experience with Workday & PayFactors a plus

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

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Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here

U.S. Applicants Only:  Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19.  Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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