Overview

Job Location:
Remote, United States of America

Job Description

Are you a data geek? Do you love telling stories? Believe that there is a story behind the data that needs to be told? We have just the role for you!

Zendesk’s People & Places team is looking for a Senior Analyst, People Analytics! Who might you be? You are genuine, listen to your customers and provide insights and analytics to help derive data-informed decisions. You consistently strive to make the people around you better by providing insight into things that were previously unknown. You’re a true partner for your internal customers. Success in this role looks like this: you will come in and identify opportunities to build upon the foundation of our analytics program. You will drive the story from inception to design to deliver innovative solutions. You have a particular interest in demonstrating your analytics skills to help drive a more diverse, equitable, and inclusive workplace. This position is fully Remote and reports to the Senior Manager, People Analytics.

Responsibilities

  • Design, build, and maintain analytics and dashboards for people metrics (e.g., attrition, diversity representation)

  • Conduct analyses that identify insights into underlying business matters

  • Communicate insights and recommendations to partners up to the executive level through a thoughtful combination of quantitative analyses and qualitative storytelling

  • Build relationships with internal People & Places partners and key leaders in the business to provide analytics support on People-related topics across the business

  • Demonstrate good judgement and discretion when dealing with highly sensitive data

  • Collaborate closely with other analysts to build comprehensive business solutions

  • Contribute to the enablement of a data-driven culture in People & Places

  • Work directly with our VP of DE&I to build analytics and visualizations that uncover insights and opportunities for a more diverse, equitable, and inclusive employee experience.

Qualifications

  • 4+ years relevant experience in data collection, mining and quantitative analysis

  • 4+ years experience in HR analytics including building, configuring, customizing, and implementing reports and dashboards.

  • Bachelor’s degree in related function strongly preferred

  • Proficiency with analytics and visualization tools such as Excel, Power BI, Tableau (preferred). Experience with Workday HRIS is a plus.

  • Experience with statistical modeling (including working with scripting and query languages such as R, Python, and SQL) and predictive analytics is preferred

  • Ability to understand and arrange large data sets that produce insights with people data

  • Self-motivated, takes initiative and can work independently

  • Great interpersonal and communication skills with capability to work with all levels in the organization

  • Demonstrated ability to work on projects requiring organizational and great time-management skills

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations. 

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here

U.S. Applicants Only:  Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19.  Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.