Job Location:
Remote, United States of America

Job Description

Our Payroll department is looking for an experienced self-motivated system savvy Sr. Payroll Analyst to join our team.  Reporting to the Sr. Payroll Manager, the Sr. Analyst will work closely with the Accounting, People Ops and Benefits teams.  The Payroll Analyst will be responsible for the coordination of all payroll cycles and payroll associated tasks, drive to evaluate and improve processes, and work collaboratively across multiple functions to improve the customer experience.  


  • Perform a variety of payroll functions in preparation, distribution, and reporting of payroll.  Ensuring compliance with all applicable regulations.

  • Ensure the accurate and timely end to end processing of US multi-state payroll in Workday.

  • Review, process and audit timekeeping records for compliance with established standards utilizing Workday Time.

  • Audit payroll data to ensure accurate processing of wages, garnishments, tax withholdings and deductions.

  • Provide prompt, friendly, and efficient customer service to employees who have questions regarding their pay, deductions, or the payroll process. 

  • Monitor tax notices, wage orders, and governmental correspondences; record tax payments and perform quarterly tax reconciliations in a timely manner

  • Participate in special projects as assigned, such as documenting workflows, improving processes and procedures, and periodic updates to payroll

  • Support the Payroll and Equity teams with the processing/recording of equity transactions (RSU vestings, NQSO exercises, etc.) to enable timely tax deposits.

  • Participate in Workday year end process by ensuring accuracy of W2s

  • Ensure SOX compliance by adhering to internal control requirements, maintaining updated documentation for all payroll related processes and providing recommendations as appropriate.

  • Document payroll processes and procedures with the ability to suggest best practices and opportunities 

  • Demonstrate expertise in payroll business processes and understand assigned and cross functional areas, develop and provide training and leadership 

  • Consult on the integration of systems into the Workday environment and recommend specific change management opportunities related to payroll process

  • Assist with internal and external audits and data gathering

  • Assist in international payroll processing of Canada and LATAM countries. 


  • Strong knowledge and experience with multi-state payroll and payroll tax rules and regulations in the US (federal, state, local)

  • Current experience and in-depth knowledge of payroll systems and reporting functions, Workday Payroll preferred

  • Minimum of 5 years of Payroll and/or HRIS experience 

  • Minimum of 10 years of overall Payroll experience, in a multi-national company

  • Strong working knowledge of Microsoft Excel and PowerPoint

  • Excellent communication skills, both written and verbal, in addition to strong problem solving skills in a growing and dynamic environment

  • Ability to recommend and implement changes as needed

  • Experience with Workday and/or ADP preferred

  • Ability to work remotely, independently and meet deadlines

  • Ability to provide excellent customer service and work well in teams to establish and maintain effective working relationships

  • Ability to create meaningful KPI’s and metrics

About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations. 

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here

U.S. Applicants Only:  Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19.  Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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