Human Resource Business Partner

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! 

About the Human Resources Business Partner: 

MarketStar is actively seeking a dynamic Human Resources Business Partner, known as a People Success Partner, to proactively engage with cross-functional teams, fostering innovative and impactful people solutions for our US operations. This role offers the exciting opportunity to collaborate with like-minded business partners globally. Serving as a strategic people consultant, this position works collaboratively with employees and managers to drive the success of our workforce. The People Success Partner will play a pivotal role across diverse business units, providing expert coaching and guidance on organizational change, employee relations, performance management, talent planning, and policy implementation. Additionally, the role includes the crucial responsibility of overseeing leaves, accommodations, and intricate onboarding processes to ensure a seamless and compliant experience for all. 

Location: Ogden, UT – Hybrid 

What will you do?  

• Provide coaching, problem resolution and guidance to all levels of employees and managers regarding key employee related topics such as performance management, talent planning, policy implementation, disciplinary processes and general best practice people strategy 

• Partner with functional leaders across the company to create and enable solutions for the client delivery teams. Plan, drive, execute and monitor the effectiveness of these solutions. 

• Execute HR programs with a customer-service and human-centric approach ensuring a safe, supportive, and productive environment for our people.  

• Foster commitment to an environment centered around diversity and inclusion, equal employment opportunity, team building, and personal development at all levels of the organization. 

• Manage and inform leaders concerning risk to the company by ensuring compliance requirements are met in respective areas of the HR function and make recommendations and implement modifications and improvements. 

• Effectively manage general employee relations issues and with escalations as they arise 

• Be vigilant in identifying high risk HR concerns and escalate issues to leadership accordingly 

• Lead investigations and conflict resolution or mediation activities 

• Provide expert advice to employees requiring leave accommodations and ensure they are provided with the relevant paperwork and information to request the relevant leave types 

• Manage complex onboarding requirements and associated compliance needs across client teams  

• Assist in building a culture that inspires and motivates our people and act as an advocate for the company brand 

• Initiate, design and lead strategic HR process improvement projects as required 

• Other ad hoc duties related to HR as they arise 

What will you need to succeed?  

• 3-5 years of broad HR experience with ideally 2 years at a business partnering level. 

• HR experience from a tech sales and/or outsourcing industry preferred. 

• Experience managing end to end leave accommodation requests with an ability to understand various leave types and how they should be applied based on needs 

• Proven successful project and change management experience. 

• Bachelor's degree in Human Resources or related field or PHR/SPHR/SHRM-CP/SHRM-SCP certification preferred. 

• Experience designing, developing, and supporting organization-wide talent programs. 

• Previous experience in capturing metrics and producing various report outs. 

• Excellent knowledge of HR practices and principles, all applicable labor, pay, benefits, health and safety laws and regulations 

• Ability to handle high levels of confidential information and maintain discretion 

• Excellent judgment, planning, time management, communication, decision making, presentation, organization and interpersonal skills 

• Ability to influence and have impact on key decision makers 

• Commitment to a philosophy of advisory-orientation and consultative interaction 

• Comprehensive knowledge and expertise of US employment laws, federal laws, processes and procedures 

• Extensive experience with HRIS systems and experience with Workday preferred